Rt3, global templates, queue templates - feature request

It would be nice to have queue templates override global templates. This
would let me have a global scrip (On Resolve) that had different content
depending on the queue (sales vs. real trouble ticket).

matthew zeier | “Nothing in life is to be feared.
InteleNet Communications, Inc. | It is only to be understood.”
(949) 784-7904 | - Marie Curie

There’s a patch queued for application that does just this. Should see
it in 3.0.5On Fri, Aug 01, 2003 at 04:52:25PM -0700, matthew zeier wrote:

It would be nice to have queue templates override global templates. This
would let me have a global scrip (On Resolve) that had different content
depending on the queue (sales vs. real trouble ticket).


matthew zeier | “Nothing in life is to be feared.
InteleNet Communications, Inc. | It is only to be understood.”
(949) 784-7904 | - Marie Curie


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