RT3 functionality resembling enhanced-mailgate

RT Developers
#1

At our site, we are interested in using functionality corresponding to
what is provided by enhanced-mailgate in RT2 with RT3.

I have looked around a bit, and found a patch sent to this list about
a year ago -
URL:http://lists.bestpractical.com/pipermail/rt-devel/2003-June/004135.html

  • but it does not seem to be applied to the current distribution. At
    the same time, the functions CreateFrom822, UpdateFrom822 and
    _Parse822HeadersForAttributes exist in the Ticket_Overlay.pm file, but
    I cannot see them being called anywhere. They also seem to implement
    the addition of regular email headers, not the pseudo headers in the
    message body provided by enhanced-mailgate. What is the status of
    this code? Is the shift from pseudo headers to regular email headers
    a conscious one, and if so, for what reasons was it made? Are the
    aforementioned functions used somewhere and I merely overlooked it, or
    are they unfinished and as such not presently used? I would be
    interested in taking part in an effort to finalise this code if the
    latter is the case.

I have found a few requests about this sent to both rt-devel and
rt-users in the past year, but no replies - hoping for better luck -

Mari :slight_smile:

Mari Wang - mariw@acm.org

#2

At our site, we are interested in using functionality corresponding to
what is provided by enhanced-mailgate in RT2 with RT3.

There isn’t anything we’ve put together that’s available yet. RT 3.2
has the infrastructure to support the PGP authentication we at Best
Practical need internally for an enhanced-mailgate for RT. We can
certainly put something together for you, or we’d gladly take something
into the “contrib” directory.

Best,
Jesse
#3

At our site, we are interested in using functionality corresponding to
what is provided by enhanced-mailgate in RT2 with RT3.

There isn’t anything we’ve put together that’s available yet. RT 3.2
has the infrastructure to support the PGP authentication we at Best
Practical need internally for an enhanced-mailgate for RT. We can
certainly put something together for you, or we’d gladly take something
into the “contrib” directory.

We are starting up an RT3 system at our lab, and several of our
admins are very interested in using this sort of mail interface
functionality, too.

Right now we are experimenting with RT 3.0.10, but expect to install
3.2.x soon. If people like it, we hope other groups may adopt RT,
too (if we can wean then from a certain expensive tracking system).

So if anyone can provide this functionality, we are interested!

thanks, John

John Bartelt bartelt@SLAC.Stanford.edu
Stanford Linear Accelerator Center 650-926-4591
MS 97
2575 Sand Hill Road
Menlo Park, CA 94025 office: SCS room 380