Rt3 enhanced mailgate?

Hi

Do any of you have an enhanced rt3 mailgate? We were using the rt2
version fairly heavily (to auto-assign Owner based on body content -
RT-Owner: user)

Thanks in advance,
Brian

brianBOFH wrote:

Hi

Do any of you have an enhanced rt3 mailgate? We were using the rt2
version fairly heavily (to auto-assign Owner based on body content -
RT-Owner: user)
You can do the same with Scrips in RT3.x

brianBOFH wrote:

Do any of you have an enhanced rt3 mailgate? We were using the rt2
version fairly heavily (to auto-assign Owner based on body content -
RT-Owner: user)

beside the comment about the Scrips (has the big advantage that web
submissions are handled as well :slight_smile: we have added one option to the
mailgate to respond back the ticket number so procmail (or mail
dispatcher) can do nifty stuff with it (e.g. link the message-id to the
incident, so follow-ups with a reference, or in-reply header are filled
correctly without the ticket number in the subject).

from procmailrc:

REQ|=rt-mailgate --ticket

and the diff:

*** rt-mailgate.ORIG
— rt-mailgate
*** 367,373 ****
use constant EX_TEMPFAIL => 75;

my %opts;
! GetOptions( %opts, “queue=s”, “action=s”, “url=s”, “jar=s”, “help”,
“debug”, “extension=s” );

if ( $opts{help} ) {
require Pod::Usage;
— 367,373 ----
use constant EX_TEMPFAIL => 75;

my %opts;
! GetOptions( %opts, “queue=s”, “action=s”, “url=s”, “jar=s”, “ticket”,
“help”, “debug”, “extension=s” );

if ( $opts{help} ) {
require Pod::Usage;
*** 408,413 ****
— 408,414 ----
check_failure($r);

my $content = $r->content;

  • print $1 ."\n" if ( $opts{ticket} && $content =~
    /^Ticket:\s+(\d+)\s*$/m );
    warn $content if ($opts{debug});

    if ( $content !~ /^(ok|not ok)/ ) {

Best regards,

Ruediger Riediger

Dr. Ruediger Riediger Sun Microsystems GmbH
NSG - SunCERT Komturstr. 18a
mailto:Ruediger.Riediger@Sun.com D-12099 Berlin
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