Hello all,
After installing RT3 and configuring RT_SiteConfig.pm and httpd.conf I get an “Internal Server Error” when trying to reach the GUI.
RT 3.0.0
Mysql 3.23.54
Perl v5.6.1
Apache 1.3.27
Entry in access_log:
144.210.2.22 - - [07/Apr/2003:19:26:51 -0500] “GET / HTTP/1.1” 401 488 “-” “Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1)”
144.210.2.22 - rthompson [07/Apr/2003:19:26:55 -0500] “GET / HTTP/1.1” 500 626 “-” “Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1)”
Entry in error_log:
DBI->connect(dbname=rt3) failed: Access denied for user: ‘rt_user@localhost’ (Using password: YES) at /usr/lib/perl5/site_perl/5.6.1/DBIx/SearchBuilder/Handle.pm line 119
[Mon Apr 7 19:26:55 2003] [error] Connect Failed Access denied for user: ‘rt_user@localhost’ (Using password: YES)
at /opt/rt3/lib/RT.pm line 123
[root@omart etc]# diff RT_Config.pm RT_SiteConfig.pm
27c27
< Set($rtname , “example.com”);
Set($rtname , “IPG Shared Services”);
33c33
< Set($Organization , “example.com”);
Set($Organization , “interpublic.com”);
41c41
< Set($Timezone , ‘US/Eastern’);
Set($Timezone , ‘US/Central’);
57,58c57,60
< Set($DatabaseHost , ‘localhost’);
< Set($DatabaseRTHost , ‘localhost’);
#Set($DatabaseHost , ‘localhost’);
#Set($DatabaseRTHost , ‘localhost’);
Set($DatabaseHost , ‘’);
Set($DatabaseRTHost , ‘’);
68c70
< Set($DatabasePassword , ‘rt_pass’);
Set($DatabasePassword , ‘foo-bar’);
153c155
< Set($SenderMustExistInExternalDatabase , undef);
Set($SenderMustExistInExternalDatabase , “true”);
167c169
< Set($CorrespondAddress , ‘RT::CorrespondAddress.not.set’);
Set($CorrespondAddress , ‘RT::hrsupport.omart.omaha.bozell.com’);
169c171
< Set($CommentAddress , ‘RT::CommentAddress.not.set’);
Set($CommentAddress , ‘RT::hrsupport-comment.omart.omaha.bozell.com’);
252c254
< Set($WebBaseURL , “http://RT::WebBaseURL.not.configured:80”);
Set($WebBaseURL , “http://omart.omaha.bozell.com”);
275c277
< Set($WebExternalAuth , undef);
Set($WebExternalAuth , “true”);
280c282
< Set($WebFallbackToInternalAuth , undef);
Set($WebFallbackToInternalAuth , “false”);
290c292
< Set($WebExternalAuto , undef);
Set($WebExternalAuto , “true”);
[root@omart etc]#
Httpd.conf:
<VirtualHost 144.210.2.242>
ServerName omart.omaha.bozell.com
DocumentRoot /opt/rt3/share/html
AddDefaultCharset UTF-8
PerlModule Apache::DBI
PerlRequire /opt/rt3/bin/webmux.pl
ErrorLog logs/error_log_rt3
CustomLog logs/access_log_rt3 combined
PerlFreshRestart On
<Location />
SetHandler perl-script
PerlHandler RT::Mason
AuthName "RT Web Users"
AuthType Basic
AuthLDAPURL ldap://chidir1.truenorth.com/o=True North?uid?sub
require valid-user
</Location>
The DatabaseUser is rt_user…
TIA.
Ray Thompson
Operations Specialist
Interpublic Group
Global IS
“If common sense was common there wouldn’t be a special name for it.” --William Wayne Leidy