Rt3 bug: transaction order in Bulk.html

RT Users
1

Hello,

we use an “On Correspond AutoOpen” Scrip.

if you resolve a ticket and write a correspondance with the
search/Bulk.html page, then you get:

  1. Ticket resolve
  2. Correspondance added
  3. Ticket auto opened

this is different than in the standard Ticket/Update.html where you get

  1. Correspondance added
  2. Ticket resolved

Latter is the thing I expect, So I changed the creation order of
transactions in Bulk.html to be consistent with Update.html.

patch see
<http://page.mi.fu-berlin.de/~pape/rt3/patches/rt/change_bulk_commit_order.
patch>.

Dirk.

2

Hi!

Found and solve the bug #5401. See more at:

http://rt3.fsck.com/Ticket/Display.html?id=5401&user=guest&pass=guest

Paulo Matos

|Sys & Net Admin | Servi�o de Inform�tica |
|Faculdade de Ci�ncias e Tecnologia | Tel: +351-21-2948596 |
|Universidade Nova de Lisboa | Fax: +351-21-2948548 |
|P-2829-516 Caparica | e-Mail: pjsm@fct.unl.pt |

3

Hello Jesse,

–Am Montag, 29. März 2004 9:31 Uhr +0200 schrieb Dirk Pape
pape-rt@inf.fu-berlin.de:

if you resolve a ticket and write a correspondance with the
search/Bulk.html page, then you get:

  1. Ticket resolve
  2. Correspondance added
  3. Ticket auto opened

this is different than in the standard Ticket/Update.html where you get

  1. Correspondance added
  2. Ticket resolved

Latter is the thing I expect, So I changed the creation order of
transactions in Bulk.html to be consistent with Update.html.

I Dont see this bug fixed in 3.0.11:
http://page.mi.fu-berlin.de/~pape/rt3/patches/rt/change_bulk_commit_order.patch