I’m using the command line rt3 batch stats to generate reporting data on
my rt 3.4.2 installation.
They work great. What i really want to do also is report daily on
"TimeWorked", whether a ticket is resolved or not, thus giving me an
idea of how much time is spent on the helpdesk on a daily basis.
I have had a crack at the TimeWorked extension to RT3-Statiscs package,
but i haven’t been able to get it to work properly, especially getting
it to pickup my defined $Queue.
I would prefer though a command line process so it could be automated
and sent via email on a weekly basis.
Can anyone help out with this?