Hallo,
I’ve a problem with managing users. When I create a non priviledged user (un
check both of the check box for managing access) and click on the Select
user, I see priviledged users (for examp. root) only. I cannot see other
(no-staff) users.
Do every one know, what’s wrong?
I’ve been seeing this too (see my email User Selection RT 3.0.1). What
platform are you running on, and what exact version are you running? If we
can establish what the commonalities between the environments are, then
we’ve more chance of finding a solution.
Regards,
Dan
At 13:37 15/05/2003 +0200, =?iso-8859-2?q?Tom=E1=B9=20Hur=FDn?= wrote:
Hallo,
I’ve a problem with managing users. When I create a non priviledged
user (un
check both of the check box for managing access) and click on the Select
user, I see priviledged users (for examp. root) only. I cannot see other
(no-staff) users.
Do every one know, what’s wrong?
OS: RedHat 9.0 (on RedHat 8.0 does not work too)
RT: 3.0.2 (3.0.1 don’t work too)
When I search users by email, and I leave array void, all users are shown.
When I switch the unpriviledged user to priviledget and add him to Group and
switch the user back to unpriviledged, user remain in group. But it is
compound.
Dne Thursday 15 of May 2003 13:41, Dan Fairs napsal:
Hi,
I’ve been seeing this too (see my email User Selection RT 3.0.1). What
platform are you running on, and what exact version are you running? If we
can establish what the commonalities between the environments are, then
we’ve more chance of finding a solution.
Regards,
Dan
At 13:37 15/05/2003 +0200, =?iso-8859-2?q?Tom=E1=B9=20Hur=FDn?= wrote:
Hallo,
I’ve a problem with managing users. When I create a non priviledged
user (un
check both of the check box for managing access) and click on the Select
user, I see priviledged users (for examp. root) only. I cannot see other
(no-staff) users.
Do every one know, what’s wrong?
I’ve been seeing this too (see my email User Selection RT 3.0.1).
> I’ve a problem with managing users. When I create a non priviledged
> user (un
>check both of the check box for managing access) and click on the Select
>user, I see priviledged users (for examp. root) only. I cannot see other
>(no-staff) users.
> Do every one know, what’s wrong?
I think you’re both confused of the concept of a ‘non-privileged’ user. A
non-privileged user is a user who can not have any rights at all. That’s
why it doesn’t show up in listings etcetera.
If you want any user to be part of a group and assign rights (other than the
rights for Everyone), that user has to be privileged.
So, ‘privileged’ in RT means: ‘may have rights’, whereas on OS level it
usually means ‘has more rights than others’.
But there are write in the manual, that priviledged users are who are staff
and unpriviledged are whose are no-staff (customers).
Quote:
Let this user be granted rights checkbox: This is unchecked by default. Check
the box to make this a staff user.
Dne Thursday 15 of May 2003 15:30, Martin Schapendonk napsal:
I’ve been seeing this too (see my email User Selection RT 3.0.1).
> I’ve a problem with managing users. When I create a non priviledged
> user (un
>check both of the check box for managing access) and click on the Select
>user, I see priviledged users (for examp. root) only. I cannot see other
>(no-staff) users.
> Do every one know, what’s wrong?Let this user be granted rights
I think you’re both confused of the concept of a ‘non-privileged’ user. A
non-privileged user is a user who can not have any rights at all. That’s
why it doesn’t show up in listings etcetera.
If you want any user to be part of a group and assign rights (other than
the rights for Everyone), that user has to be privileged.
So, ‘privileged’ in RT means: ‘may have rights’, whereas on OS level it
usually means ‘has more rights than others’.
I think you’re both confused of the concept of a ‘non-privileged’ user. A
non-privileged user is a user who can not have any rights at all. That’s
why it doesn’t show up in listings etcetera.
I guess the nub of my question is - are such non-privileged users be
searchable? Because nothing is coming up in my search. To clarify: if I
search for a user id not containing ‘wibble’ from Configuration → Users,
then no users appear (the list of privileged users remains at the top).
This happens both with and without ‘Include disabled users’ checked. If I
do the same from the People section inside a ticket, I get (as expected) a
list of all the users whose userid does not contain ‘wibble’.
Maybe these are two different problems…
Otherwise, our testing is going fine. Good piece of work, guys!
I think you’re both confused of the concept of a ‘non-privileged’ user. A
non-privileged user is a user who can not have any rights at all. That’s
why it doesn’t show up in listings etcetera.
I guess the nub of my question is - are such non-privileged users be
searchable? Because nothing is coming up in my search. To clarify: if I
search for a user id not containing ‘wibble’ from Configuration → Users,
then no users appear (the list of privileged users remains at the top).
This happens both with and without ‘Include disabled users’ checked. If I
do the same from the People section inside a ticket, I get (as expected) a
list of all the users whose userid does not contain ‘wibble’.
Maybe these are two different problems…
Otherwise, our testing is going fine. Good piece of work, guys!
But there are write in the manual, that priviledged users are who
are staff
and unpriviledged are whose are no-staff (customers).
Quote:
Let this user be granted rights checkbox: This is unchecked by
default. Check
the box to make this a staff user.
That’s right. In a usual setup, a privileged user is a staff member, because
other users are granted rights based on their role (Requestor, Everyone),
not their username.
However, if that is not sufficient enough, you could grant a customer some
additional rights. In that case you’d have to make that user a privileged
user, despite the fact it’s not a member of your staff.
But there are write in the manual, that priviledged users are who are staff
and unpriviledged are whose are no-staff (customers).
Quote:
Let this user be granted rights checkbox: This is unchecked by default. Check
the box to make this a staff user.
Yes, but what staff users are allowed to do has to be configured
separately. There is no predefined default set of privileges.
Also, keep in mind that the documentation is still a draft, and some
parts may need expansion/rewording to be less ambiguous.
Normally, unprivileged users don’t show up in the search for users,
because there is nothing You want them to be able to except for generic
stuff (which is enabled for them by setting privileges for ‘Everyone’ or
‘Unprivileged Users’) like initiating requests and adding
information/reply to staff questions. If You want them to be able to do
stuff to tickets which are related to ‘answering the request’; they most
probably need to be privileged.
Normally, unprivileged users don’t show up in the search for users,
because there is nothing You want them to be able to except for generic
stuff (which is enabled for them by setting privileges for ‘Everyone’ or
‘Unprivileged Users’) like initiating requests and adding
information/reply to staff questions. If You want them to be able to do
stuff to tickets which are related to ‘answering the request’; they most
probably need to be privileged.
Aha! I think that one clears it up, for me anyway. It was a bug with my
understanding, not with the software. I’ll have to make that clear to my
other users.
hmm, but if I uncheck button’s:
Let this user access RT
Let this user be granted rights
I cannot see this user and I cannot modify this access rights again.
Dne Thursday 15 of May 2003 15:50, Harald Wagener napsal:> On Thu, May 15, 2003 at 03:40:04PM +0200, Tomáš Hurýn wrote:
But there are write in the manual, that priviledged users are who are
staff and unpriviledged are whose are no-staff (customers).
Quote:
Let this user be granted rights checkbox: This is unchecked by default.
Check the box to make this a staff user.
Yes, but what staff users are allowed to do has to be configured
separately. There is no predefined default set of privileges.
Also, keep in mind that the documentation is still a draft, and some
parts may need expansion/rewording to be less ambiguous.
Normally, unprivileged users don’t show up in the search for users,
because there is nothing You want them to be able to except for generic
stuff (which is enabled for them by setting privileges for ‘Everyone’ or
‘Unprivileged Users’) like initiating requests and adding
information/reply to staff questions. If You want them to be able to do
stuff to tickets which are related to ‘answering the request’; they most
probably need to be privileged.
How do I keep history of tickets for a particular customer?
Is there a way to have a list of customers and when you click on a customer it would show all of the tickets open and closed for that customer?
Seems like the most essential feature for any ticketing system.
Probably not exactly what you need, however if you get a ticket from a customer, just click on his email address and you’ll get the list of his active and inactive tickets (i.e. open and closed tickets).