RT3.8.x Queue Name in Email Subject

RT Users
1

I just upgraded from 3.6.x to 3.8.2 and I’d like to change the Subject line
of the email that is sent out to display the queue name instead of ‘rtname’.
In RT3.6x i was able to do this ind /lib/RT/Action/SendEmail.pm like such…

…
sub SetSubjectToken {
my $self = shift;
#my $tag = “[$RT::rtname #” . $self->TicketObj->id . “]”;
my $tag = “[”.$self->TicketObj->QueueObj->Name." - Ticket #"
.$self->TicketObj->id."]";
…

However in 3.8 it seems that the code here has been modified and I now it
looks like I have to change this in /lib/RT/Interface/Email.pm in the
AddSubjectTag(), however I cant seem to get this working as expected as my
perl oo kung fu just aint what it should be. Can anyone help me out
here? Maybe theres an easier way?

2

Hi ;

I have n’t started with 3.8.2 yet but my understanding the Branded Queue
ext is built in, as far as I remember when I looked at the 3.8.2 demo
site in the queue form there is Subject Tag?? if there is have you tried
putting the queue name in there ?? I am guessing this achieves what you
after.
Roy

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