RT3.8 questions and remarks!


#1

hello developers!

first the question: How can I get rid of the wyswyg editor
for my users. A lot of the my users only use the mail interface
and they use text-only mailclients like pine or mutt. so I
would like to set the default to the simple text field.
It would be no ggod idea to send html-mails to my pine
users

the new default stylesheet looks very nice, but on all
linux desktops, the small fonts are broken
example:

  • sidebar: the small non-bold font
  • ticketview: the field description text

you mentioned a webinstaller for 3.8 could you give
us more information.

best regards!

sven


#2

hello developers!

Ehlo,

first the question: How can I get rid of the wyswyg editor
for my users. A lot of the my users only use the mail interface
and they use text-only mailclients like pine or mutt. so I
would like to set the default to the simple text field.
It would be no ggod idea to send html-mails to my pine
users

Set($MessageBoxRichText, 0);

the new default stylesheet looks very nice, but on all
linux desktops, the small fonts are broken
example:

  • sidebar: the small non-bold font
  • ticketview: the field description text

I don’t see this here, can you give us a screenshot?

you mentioned a webinstaller for 3.8 could you give
us more information.

it lives in http://…/installation/ and help you to fill the
RT_SiteConfig.pm and init the DB.


#3

first the question: How can I get rid of the wyswyg editor
for my users. A lot of the my users only use the mail interface
and they use text-only mailclients like pine or mutt. so I
would like to set the default to the simple text field.
It would be no ggod idea to send html-mails to my pine
users

Emmanuel already answered the practical question, but it’s worth
pointing out that Pine deals gracefully with rich text mail out of the
box (and most mutt configurations do too) and that RT autmatically
creates a plain-text version of the HTML which users generate through
the GUI. We may be crazy, but we’re not rude :wink:

Best,
Jesse