Rt3.4 statistics graphs not visible or displaying

RT Users
1

Dear all,

I am new on this list and I have a problem on an existing rt3.4 installation. The installation is working normally but the statistics graphs do not appear if we request them.
Can you help me resolve this problem ?
The rt3.4 is installed on a Linux redhat system.

Thanks

Martin

Ne gardez plus qu’une seule adresse mail ! Copiez vos mails vers Yahoo! Mail

2

Hello,

What graphs don’t appear exactly ? This module does not seem to be maintained and there are several bugs. I corrected some in the
“Tickets per day per Queue” module which did not start at all. The other ones used to start but we are not interested in them.

I must add that I am running RT v3.6.1 and performed my corrections in this version.

Regards

Robert GRASSO
System Engineer

CEDRAT
15, Chemin de Malacher - Inovall�e - 38246 MEYLAN Cedex - FRANCE
Tel: +33 (0)4 76 90 50 45 Fax: +33 (0)4 76 90 16 09
mailto:Robert.Grasso@cedrat.com
Support service : mailto:support@cedrat.com
Commercial service : mailto:cedrat@cedrat.com
Web site : http://www.cedrat.com-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com]On Behalf Of MARTIN DUJARDIN
Sent: Saturday, May 26, 2007 9:32 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] rt3.4 statistics graphs not visible or displaying

Dear all,

I am new on this list and I have a problem on an existing rt3.4 installation. The installation is working normally but the
statistics graphs do not appear if we request them.
Can you help me resolve this problem ?
The rt3.4 is installed on a Linux redhat system.

Thanks

Martin

Ne gardez plus qu’une seule adresse mail ! Copiez vos mails vers Yahoo! Mail

3

Hello,
Excuse. I was out of office for a while.

All the graphs do not appear but the stats data appear normally.
When I click on the link to download the graph or to save it as an image it does not work also.
What can be the problem ? Do you think I must look for GD Graph ?

My Rt version is 3.4.0
and the statistics verstion is 1.8
The statistics are in this directory
/usr/local/rt3/share/html/RTx/Statistics

Thanks

Martin

Robert Grasso Robert.Grasso@cedrat.com a �crit : Hello,

What graphs don’t appear exactly ? This module does not seem to be maintained and there are several bugs. I corrected some in the
“Tickets per day per Queue” module which did not start at all. The other ones used to start but we are not interested in them.

I must add that I am running RT v3.6.1 and performed my corrections in this version.

Regards

Robert GRASSO
System Engineer

CEDRAT
15, Chemin de Malacher - Inovall�e - 38246 MEYLAN Cedex - FRANCE
Tel: +33 (0)4 76 90 50 45 Fax: +33 (0)4 76 90 16 09
mailto:Robert.Grasso@cedrat.com
Support service : mailto:support@cedrat.com
Commercial service : mailto:cedrat@cedrat.com
Web site : http://www.cedrat.com-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com]On Behalf Of MARTIN DUJARDIN
Sent: Saturday, May 26, 2007 9:32 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] rt3.4 statistics graphs not visible or displaying

Dear all,

I am new on this list and I have a problem on an existing rt3.4 installation. The installation is working normally but the
statistics graphs do not appear if we request them.
Can you help me resolve this problem ?
The rt3.4 is installed on a Linux redhat system.

Thanks

Martin

Ne gardez plus qu’une seule adresse mail ! Copiez vos mails vers Yahoo! Mail

Ne gardez plus qu’une seule adresse mail ! Copiez vos mails vers Yahoo! Mail

4

I would try reinstalling libgd and GD perl modules.

MARTIN DUJARDIN wrote:

Hello,
Excuse. I was out of office for a while.

All the graphs do not appear but the stats data appear normally.
When I click on the link to download the graph or to save it as an
image it does not work also.
What can be the problem ? Do you think I must look for GD Graph ?

My Rt version is 3.4.0
and the statistics verstion is 1.8
The statistics are in this directory
/usr/local/rt3/share/html/RTx/Statistics

Thanks

Martin

/Robert Grasso Robert.Grasso@cedrat.com/ a �crit :

Hello,

What graphs don't appear exactly ? This module does not seem to be
maintained and there are several bugs. I corrected some in the
"Tickets per day per Queue" module which did not start at all. The
other ones used to start but we are not interested in them.

I must add that I am running RT v3.6.1 and performed my
corrections in this version.

Regards

---
Robert GRASSO
System Engineer

CEDRAT
15, Chemin de Malacher - Inovall�e - 38246 MEYLAN Cedex - FRANCE
Tel: +33 (0)4 76 90 50 45 Fax: +33 (0)4 76 90 16 09
mailto:Robert.Grasso@cedrat.com
---
Support service : mailto:support@cedrat.com
Commercial service : mailto:cedrat@cedrat.com
Web site : http://www.cedrat.com


-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com]On Behalf Of
MARTIN DUJARDIN
Sent: Saturday, May 26, 2007 9:32 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] rt3.4 statistics graphs not visible or displaying


Dear all,

I am new on this list and I have a problem on an existing rt3.4
installation. The installation is working normally but the
statistics graphs do not appear if we request them.
Can you help me resolve this problem ?
The rt3.4 is installed on a Linux redhat system.

Thanks

Martin


Ne gardez plus qu'une seule adresse mail ! Copiez vos mails vers
Yahoo! Mail

Ne gardez plus qu’une seule adresse mail ! Copiez vos mails
http://www.trueswitch.com/yahoo-fr/ vers Yahoo! Mail

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati

5

Hi,

MARTIN DUJARDIN wrote:

All the graphs do not appear but the stats data appear normally.
When I click on the link to download the graph or to save it as an
image it does not work also.
What can be the problem ? Do you think I must look for GD Graph ?

If you look at the downloaded image in a text editor, is there a blank
line at the top? I had a similar issue with outputting XML and resolved
it by finding a 2004 post about images not displaying:

http://lists.fsck.com/pipermail/rt-users/2007-January/043664.html

and using:

$m->clear_buffer();

Before any of the output.

Maybe that will help.

_Erik