RT3 (3.6.3) and LDAP auth config issue

I just installed RT3 (3.6.3) on a FC6 box using ‘yum install rt3’ and
made sure that the base install was working (login, queue creation, etc)
and then tried to setup LDAP authentication.

I followed the install instructions (New Installs) at
http://wiki.bestpractical.com/index.cgi?LDAP

First problem is there is no local/lib/RT so I put User_Local.pm in
/etc/rt3/ (default location of RT_SiteConfig.pm and RT_Config.pm) -also
put a copy in /var/lib/rt3

I modified the LdapAttMap and LdapUser/LdapPass settings and set the
auth to LDAP only (no local)

When I try to login I just get "Your username or password is incorrect"
in the browser and “[error]: FAILED LOGIN for [USER] from
xxx.xxx.xxx.xxx (/usr/share/rt3/html/autohandler:249)” in my apache
log.

I’ve checked the WIKI, and searched the archives but everything I see
just points me back to the wiki article I used.

What did I miss, or what can I check to get LDAP auth to work?

OS: FC6

RT3 ver: 3.6.3

Perl ver: 5.8.8

Apache ver: 2.2.3

MySQL ver 5.0.27

Dayton Jones

Senior Network Engineer

Proofpoint, Inc.

djones@proofpoint.com

Can anyone point me in the right direction for this?From: Dayton Jones
Sent: Friday, March 02, 2007 12:28 PM
To: rt-users@lists.bestpractical.com
Subject: RT3 (3.6.3) and LDAP auth config issue

I just installed RT3 (3.6.3) on a FC6 box using ‘yum install rt3’ and
made sure that the base install was working (login, queue creation, etc)
and then tried to setup LDAP authentication.

I followed the install instructions (New Installs) at
http://wiki.bestpractical.com/index.cgi?LDAP

First problem is there is no local/lib/RT so I put User_Local.pm in
/etc/rt3/ (default location of RT_SiteConfig.pm and RT_Config.pm) -also
put a copy in /var/lib/rt3

I modified the LdapAttMap and LdapUser/LdapPass settings and set the
auth to LDAP only (no local)

When I try to login I just get "Your username or password is incorrect"
in the browser and “[error]: FAILED LOGIN for [USER] from
xxx.xxx.xxx.xxx (/usr/share/rt3/html/autohandler:249)” in my apache
log.

I’ve checked the WIKI, and searched the archives but everything I see
just points me back to the wiki article I used.

What did I miss, or what can I check to get LDAP auth to work?

OS: FC6

RT3 ver: 3.6.3

Perl ver: 5.8.8

Apache ver: 2.2.3

MySQL ver 5.0.27

Dayton Jones

Senior Network Engineer

Proofpoint, Inc.

djones@proofpoint.com

Ok… I removed the RPM and installed 3.6.3 from source. LDAP auth now
works properly.From: Dayton Jones
Sent: Monday, March 05, 2007 10:04 AM
To: 'rt-users@lists.bestpractical.com’
Subject: RE: RT3 (3.6.3) and LDAP auth config issue

Can anyone point me in the right direction for this?

From: Dayton Jones
Sent: Friday, March 02, 2007 12:28 PM
To: rt-users@lists.bestpractical.com
Subject: RT3 (3.6.3) and LDAP auth config issue

I just installed RT3 (3.6.3) on a FC6 box using ‘yum install rt3’ and
made sure that the base install was working (login, queue creation, etc)
and then tried to setup LDAP authentication.

I followed the install instructions (New Installs) at
http://wiki.bestpractical.com/index.cgi?LDAP

First problem is there is no local/lib/RT so I put User_Local.pm in
/etc/rt3/ (default location of RT_SiteConfig.pm and RT_Config.pm) -also
put a copy in /var/lib/rt3

I modified the LdapAttMap and LdapUser/LdapPass settings and set the
auth to LDAP only (no local)

When I try to login I just get "Your username or password is incorrect"
in the browser and “[error]: FAILED LOGIN for [USER] from
xxx.xxx.xxx.xxx (/usr/share/rt3/html/autohandler:249)” in my apache
log.

I’ve checked the WIKI, and searched the archives but everything I see
just points me back to the wiki article I used.

What did I miss, or what can I check to get LDAP auth to work?

OS: FC6

RT3 ver: 3.6.3

Perl ver: 5.8.8

Apache ver: 2.2.3

MySQL ver 5.0.27

Dayton Jones

Senior Network Engineer

Proofpoint, Inc.

djones@proofpoint.com