RT3.2.2 - use Mail::Header?

RT Users
1

So, after upgrading to 3.2.2 (FreeBSD, MySQL, Sendmail) I found that I
couldn’t email in a ticket. Opening/updating a ticket via the web UI sent
an email, replying to it did nothing.

Trying to update command line produced this error:

Can’t locate object method “new” via package “Mail::Header” (perhaps you
forgot to load “Mail::Header”?) at /opt/rt3/bin/rt-mailgate line 463.

Adding ‘use Mail::Header;’ right after:

use strict;
use Getopt::Long;
use LWP::UserAgent;

did the trick though.

Did I miss something in the docs, or was this line omitted on purpose?

Matthew Joseff, Director Technical Operations
§ 703.519.1066 (f) 703.548.9151 (m) 202.415.6261
YellowBrix - Transforming Content Into Action.

2

Ignore me, I’m dumb. This code was added in an attempt to strip out [foo]
and "re:re:re:"s from the subject.On Wed, 27 Oct 2004, Matthew Joseff wrote:

}
}So, after upgrading to 3.2.2 (FreeBSD, MySQL, Sendmail) I found that I couldn’t
}email in a ticket. Opening/updating a ticket via the web UI sent an email,
}replying to it did nothing.
}
}Trying to update command line produced this error:
}
}Can’t locate object method “new” via package “Mail::Header” (perhaps you forgot
}to load “Mail::Header”?) at /opt/rt3/bin/rt-mailgate line 463.
}
}Adding ‘use Mail::Header;’ right after:
}
}use strict;
}use Getopt::Long;
}use LWP::UserAgent;
}
}did the trick though.
}
}Did I miss something in the docs, or was this line omitted on purpose?
}
}

Matthew Joseff, Director Technical Operations
§ 703.519.1066 (f) 703.548.9151 (m) 202.415.6261
YellowBrix - Transforming Content Into Action.

3

So, after upgrading to 3.2.2 (FreeBSD, MySQL, Sendmail) I found that I
couldn’t email in a ticket. Opening/updating a ticket via the web UI sent
an email, replying to it did nothing.

Trying to update command line produced this error:

Can’t locate object method “new” via package “Mail::Header” (perhaps you
forgot to load “Mail::Header”?) at /opt/rt3/bin/rt-mailgate line 463.

What does your line 463 of rt-mailgate say? We shouldn’t need any Mail::
modules on the client side.