Hi folks,
we recently installed RT 3.0.8 on a dedicated machine.
when doing ticket updates it can take well over 30
seconds for RT to refresh the page or goto another
screen.
how does one go about debugging and resolving this
issue.
CPU 2Ghz AMD
FreeBSD 4.9
512 MB Physical RAM
no swapping, CPU load (via top) shows nothing bad
Our users are complaining it takes to long to do
things and are thus not using the system as much as
they should.
Currently the DB has 90 tickets in the system.
thanks
john
Hi folks,
we recently installed RT 3.0.8 on a dedicated machine.
3.0.9 and it’s pre-req’s makes it MUCH faster…
when doing ticket updates it can take well over 30
seconds for RT to refresh the page or goto another
screen.
how does one go about debugging and resolving this
issue.
CPU 2Ghz AMD
FreeBSD 4.9
512 MB Physical RAM
no swapping, CPU load (via top) shows nothing bad
Our users are complaining it takes to long to do
things and are thus not using the system as much as
they should.
Currently the DB has 90 tickets in the system.
thanks
john
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Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
Larry Rosenman http://www.lerctr.org/~ler
Phone: +1 972-414-9812 E-Mail: ler@lerctr.org
US Mail: 1905 Steamboat Springs Drive, Garland, TX 75044-6749
that’s just a tag.
My suggestion is to upgrade to 3.0.9, as it and the DBiX::SearchBuilder
that it pre-req’s are MUCH (I.E. 10x (subjective)) faster.–On Wednesday, March 03, 2004 12:06:36 -0700 John Brown john@chagres.net wrote:
On Wed, Mar 03, 2004 at 12:12:59PM -0600, Larry Rosenman wrote:
Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
Hi Larry.
The FAQ says:
You have a lot of privledged users. WE have 5 I hope thats not alot
You may have an old version of Search Builder
We just installed this as of 2 weeks ago, running RT3.0.8 So what
is considered OLD ?? Maybe the FAQ could put a date or other more
clueful data to help determine whats “Old”
Your database lacks indexes or is using an old schema.
Again, whats considered OLD ??
Your installation of Apache::DBI is broke:
Hmm, what would be considered broken? How would one know whats
broke or not.
So to answer the question, yes we did read the FAQ, yet it provides
no real direction or answer…
–
Larry Rosenman http://www.lerctr.org/~ler
Phone: +1 972-414-9812 E-Mail: ler@lerctr.org
US Mail: 1905 Steamboat Springs Drive, Garland, TX 75044-6749
Larry Rosenman http://www.lerctr.org/~ler
Phone: +1 972-414-9812 E-Mail: ler@lerctr.org
US Mail: 1905 Steamboat Springs Drive, Garland, TX 75044-6749