Harald,
Any chance you can coordinate with Jesse to get this stuff put into contrib/ now that you’re the maintainer?
Increased exposure will mean increased feedback, one would hope 
-DarrenFrom: Harald Wagener
To: ‘rt-users@lists.fsck.com’
Sent: Thursday, August 08, 2002 12:59 PM
Subject: Re: [rt-users] rt2stats - patch
Simon Cozens wrote:
Hall, Christian N:
I am looking for the rt2stats package. If anyone has a link or of a
known site that would be great.
http://users.ox.ac.uk/~simon/stats.tar.gz
No instructions, no support, have fun!
Hello,
attached You will find a patch that should make the Statistics package a bit
more generic . CallsMultiQueue needs something better than
@queues => qw(general) (the right hand side should be an array of all active
queues fo the current user - anybody have the code for that at hand?); and
Resolution.html should have something better than $queue => “general” as well.
My main additions are links back to RT or the Statistics start page on all
the sub pages.
Mind that some of the graphs are not created on my system. I get the
following error:
[Thu Aug 8 11:42:02 2002] [error] Apache::GD::Graph: GET
//chart?type=lines&x_labels=[Sun%204,Mon%205,Tue%206,Wed%207,Thu%208]&y_number_format=&data1=[,62299,31080,12349]
HTTP/1.0: Size of x_labels not the same as length of data.
Regards,
Harald
PS: quick instructions:
-
get Apache::GD::Graph installed (via CPAN). This might require installing
gd and gd-devel (in redhat lingo), as well as some graphics libraries
(libfreetype, libpng, libjpeg, libXpm (not needed)) and a fistful of perl
modules (GD, GD::Graph, GT::Text::Util, Font::TTF, possibly others).
-
configure Your rt location in httpd.conf similar to this:
DocumentRoot /path/to/rt2/WebRT/html
ServerName rt.yournamehere.com
ErrorLog logs/error_log_rt
CustomLog logs/access_log_rt combined
PerlModule Apache::DBI
PerlFreshRestart On
PerlRequire /path/to/rt2/bin/webmux.pl
SetHandler perl-script
PerlHandler RT::Mason
SetHandler perl-script
PerlHandler +Apache::GD::Graph
-
put the Statistics Directory into /path/to/rt2/WebRT/html
-
restart Your httpd (ideally stopping and starting)
-
go to $RT::WebUrl/Statistics and behold the wonders of the Statistics
package
-
If You’re in a good mood, fix some errors with the package and post Your
diff (- :
Harald WagenerAn der Alster 4220099 Hamburg*http://www.fcb-wilkens.com
diff -r -U2 Statistics.orig/CallsMultiqueue.html Statistics/CallsMultiqueue.html — Statistics.orig/CallsMultiqueue.html Tue Feb 19 06:56:11 2002 +++ Statistics/CallsMultiqueue.html Thu Aug 8 11:47:18 2002 @@ -2,4 +2,8 @@
Number of Tickets Per Queue Per Day
+>Back to RT + Statistics/ >Back to Statistics +
- @@ -89,5 +93,5 @@
-% my $url = ‘SSO Login Service - Stale Request[’; +% my $url = $RT::WebURL.‘/chart?type=lines&x_labels=[’; % $url .= join “,”, @{ shift @data }; % $url .= ‘]&’; @@ -102,5 +106,5 @@ $status => “resolved” $max => 5 -@queues => qw(advisory maillist registration micros) +@queues => qw(general) $weekends => 0 diff -r -U2 Statistics.orig/CallsQueueDay.html Statistics/CallsQueueDay.html — Statistics.orig/CallsQueueDay.html Tue Feb 19 06:56:11 2002 +++ Statistics/CallsQueueDay.html Thu Aug 8 11:28:48 2002 @@ -2,4 +2,7 @@
Number of Tickets Handled in Per Day
+>Back to RT + Statistics/ >Back to Statistics +
@@ -60,5 +63,5 @@
-% my $url = $RT::WebURL.‘/chart?type=lines&x_labels=[’; +% my $url = $RT::WebURL.‘chart?type=lines&x_labels=[’; % $url .= join “,”, @{ shift @data }; % $url .= ‘]&’; @@ -74,5 +77,5 @@ Per Day
+>Back to RT + Statistics/ >Back to Statistics +
diff -r -U2 Statistics.orig/Resolution.html Statistics/Resolution.html — Statistics.orig/Resolution.html Tue Feb 19 06:56:11 2002 +++ Statistics/Resolution.html Thu Aug 8 11:47:45 2002 @@ -2,4 +2,7 @@
Average Time-to-resolution for Tickets in
+>Back to RT + Statistics/ >Back to Statistics +
@@ -73,5 +76,5 @@ >Back to RT + Statistics/ >Back to Statistics + +