RT2 vs RT1

So, I notice that RT2 is about to be released in a “suitable for
production environments” version. I’ve just gone through setting
up a demo of RT1 for my users, and they liked it, but if RT2 is
going to be released soon, I may hold out. I need to deploy
some ticket-tracking tool within 2 weeks; sooner is better.

How soon will version 2 be released, and is it stable enough
that my (nontechnical) users will be able to use it without
something going wrong?

srl
Shane Landrum (srl AT boston DOT com) Software Engineer, boston.com

So, I notice that RT2 is about to be released in a “suitable for
production environments” version. I’ve just gone through setting
up a demo of RT1 for my users, and they liked it, but if RT2 is
going to be released soon, I may hold out. I need to deploy
some ticket-tracking tool within 2 weeks; sooner is better.

They’ll like RT2 even more, and if a message earlier today on the list
is any indication Jesse will be “shipping” a final build some time this
week or so.

How soon will version 2 be released, and is it stable enough
that my (nontechnical) users will be able to use it without
something going wrong?

For the record, I’m using 1.3.99 (I’m waiting to upgrade until 2.0.0 is
final) with no functionality issues. We’re a five-man technical
department with fairly uncomplicated needs, but we’re happy nonetheless.

The system you put RT2 onto may have to be built a smidgen differently
from the RT1 rig, as mod_perl has been known to be a hurdle in RT2
deployment. I recommend a scan of this month’s list archives before
jumping in.

(Oh, and for the idly curious, I’m writing up my Qmail And RT2
documentation right now, followed by some FAQ entries…)

Karel P Kerezman - IS Admin, Entercom Portland LLC -
http://zero.kgon.com
Conserves toilet paper by using both sides.
From the Canonical Fulldeckisms List: http://www.herbison.com/canon

At this point, I’d deploy RT 2.0.0RC3 in production, rather than RT 1.0.7.

2.0.0 is scheduled for release on wednesday.On Mon, Jun 25, 2001 at 04:11:08PM -0400, Shane Landrum wrote:

So, I notice that RT2 is about to be released in a “suitable for
production environments” version. I’ve just gone through setting
up a demo of RT1 for my users, and they liked it, but if RT2 is
going to be released soon, I may hold out. I need to deploy
some ticket-tracking tool within 2 weeks; sooner is better.

How soon will version 2 be released, and is it stable enough
that my (nontechnical) users will be able to use it without
something going wrong?

srl

Shane Landrum (srl AT boston DOT com) Software Engineer, boston.com


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