Rt2-to-rt3 v1.7 Migration woes

Hi. I’ve searched around and haven’t found a similar problem. I am trying to
migrate a 5k ticket database to rt3. The users import without error, but
when it gets to the groups it generates the following error 3 times:

Importing groups
[Wed Apr 9 11:03:19 2003] [warning]: Use of uninitialized value in join or
string at (eval 1431) line 2.
(/opt/rt3/lib/RT.pm:220)

It then goes on to import tickets with errors stating the ticket owner has
no rights for the queue:

Importing tickets
…[Wed Apr 9 10:42:49 2003] [warning]: User ssingh(270) was proposed as a
ticket owner but has no rights to own tickets in HelpDesk
(/opt/rt3/lib/RT/Ticket_Overlay.pm:431)

Here’s my group section of the metadata:

‘Group’ => [
{
‘id’ => ‘7’,
‘Name’ => ‘ACT-Users’,
‘Member’ => [
‘10’,
‘11’,
‘12’,
‘13’,
‘14’,
‘15’,
‘16’,
‘17’
]
},
{
‘id’ => ‘10’,
‘Name’ => ‘DBA’,
‘Member’ => [
‘25’,
‘33’
]
},
{
‘id’ => ‘9’,
‘Name’ => ‘Internal Infrast’,
‘Member’ => [
‘10’,
‘11’,
‘25’,
‘30’,
‘129’
]
},
{
‘id’ => ‘8’,
‘Name’ => ‘Level_2_Techs’,
‘Member’ => [
‘10’,
‘11’,
‘12’,
‘13’
]
},
{
‘id’ => ‘12’,
‘Name’ => ‘Perf’,
‘Member’ => [
‘13’
]
},
{
‘id’ => ‘6’,
‘Name’ => ‘Prod_Infra’,
‘Member’ => [
‘4’
]
},
{
‘id’ => ‘11’,
‘Name’ => ‘Security’,
‘Member’ => [
‘11’
]
}
],

Thanks for all your help.

-Eric

Eric Mandel

Enabling media companies to build powerful new businesses on the Internet

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Still experiencing this with v1.8 of the migration tool. Am I doing
something wrong?