Rt2-to-rt3 exporter and duplicate email addresses

RT Developers
1

I appear to have a lot of duplicate email addresses in my current rt2 db,
all from email submissions. The exporter dutifully exported these but
during import, I’m constantly getting errors.

I’ve commented out the die() but I’m not sure what the ramifications are.
The next line is:

$user_map->{$old_id} = $id;

Short of editting the metadata file and changing the EmailAddress for each
duplicate, is my method “okay”?

matthew zeier | “Nothing in life is to be feared.
InteleNet Communications, Inc. | It is only to be understood.”
(949) 784-7904 | - Marie Curie

2

That $user_map -is- used later on. The import croaked on me when
importing ticket content. If anyone has a good work-around, I’m all
ears.

Also, line 552 -

die “Failed to create user for” . Dumper $user. “\n$umsg\n” unless
($id);

Dumper $user doesn’t do what I think it wants to do. I get:

[Mon Mar 3 13:18:39 2003] [crit]: Failed to create user for$VAR1 =
'HASH(0x90b7738)'On Sunday, March 2, 2003, at 08:45 PM, matthew zeier wrote:

I appear to have a lot of duplicate email addresses in my current rt2
db,
all from email submissions. The exporter dutifully exported these but
during import, I’m constantly getting errors.

I’ve commented out the die() but I’m not sure what the ramifications
are.
The next line is:

$user_map->{$old_id} = $id;

Short of editting the metadata file and changing the EmailAddress for
each
duplicate, is my method “okay”?

–
matthew zeier | “Nothing in life is to be
feared.
InteleNet Communications, Inc. | It is only to be understood.”
(949) 784-7904 | - Marie Curie

rt-devel mailing list
rt-devel@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-devel

matthew zeier | “Nothing in life is to be feared.
InteleNet Communications, Inc. | It is only to be understood.”
(949) 784-7904 | - Marie Curie

3

FWIW, I think I’ve licked this in the latest rleease, which you should
see tonight, before I fall over dead asleep

-jOn Mon, Mar 03, 2003 at 05:23:57AM -0800, matthew zeier wrote:

That $user_map -is- used later on. The import croaked on me when
importing ticket content. If anyone has a good work-around, I’m all
ears.

Also, line 552 -

die “Failed to create user for” . Dumper $user. “\n$umsg\n” unless
($id);

Dumper $user doesn’t do what I think it wants to do. I get:

[Mon Mar 3 13:18:39 2003] [crit]: Failed to create user for$VAR1 =
‘HASH(0x90b7738)’

On Sunday, March 2, 2003, at 08:45 PM, matthew zeier wrote:

I appear to have a lot of duplicate email addresses in my current rt2
db,
all from email submissions. The exporter dutifully exported these but
during import, I’m constantly getting errors.

I’ve commented out the die() but I’m not sure what the ramifications
are.
The next line is:

$user_map->{$old_id} = $id;

Short of editting the metadata file and changing the EmailAddress for
each
duplicate, is my method “okay”?

–
matthew zeier | “Nothing in life is to be
feared.
InteleNet Communications, Inc. | It is only to be understood.”
(949) 784-7904 | - Marie Curie

rt-devel mailing list
rt-devel@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-devel

–
matthew zeier | “Nothing in life is to be feared.
InteleNet Communications, Inc. | It is only to be understood.”
(949) 784-7904 | - Marie Curie

rt-devel mailing list
rt-devel@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-devel

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