Rt2-to-rt3 dumper file schema?

Hi,

I’m charged with importing data from another ticket system (itrack) into
rt3. I suspect the most expedient way will be to coerce it into the
format that rt2-to-rt3 dumps. Can someone help me out with what that
format is? I don’t have an rt2 installation at all, or I’d dump it and
examine the output.

Ideally, I’d like a description of the format. Alternatively, if that
doesn’t exist, I’d like to get a sample of a dump file.

(Actually, ideally someone will send me the itrack-to-rt3 dumper… :-))

Thanks!

Jim Rowan

jim.rowan@starcore-dsp.com

Hi,

I’m charged with importing data from another ticket system (itrack) into
rt3. I suspect the most expedient way will be to coerce it into the
format that rt2-to-rt3 dumps. Can someone help me out with what that
format is? I don’t have an rt2 installation at all, or I’d dump it and
examine the output.

Jim,

I'd strongly recommend that you not use the rt2-to-rt3 metadata
format as an intermediate format when importing into RT3. The
format assumes an awful lot about how your previous ticketing
system worked (which is safe when the same guy wrote both of
them, as well as the migration tool). Instead, have a look at
the various -to-rt2 importers available in contrib. RT's API has
changed between RT2 and RT3, but between the old importers and
the perldoc, I think you'll be in decent shape for writing a new
tool.

Jesse

Ideally, I’d like a description of the format. Alternatively, if that
doesn’t exist, I’d like to get a sample of a dump file.

(Actually, ideally someone will send me the itrack-to-rt3 dumper… :-))

Thanks!

Jim Rowan

jim.rowan@starcore-dsp.com

http://www.bestpractical.com/rt – Trouble Ticketing. Free.