Rt2-to-rt3 conversion question

RT Users
1

Hello,

I would like to test our upgrade to RT3 from RT2. Will running the
rt2-to-rt3 dump script disable or harm or in anyway change our
current production version. Can I run it and set up a test instance
in another directory? I’ve been unable to find a definitive answer.

I am running Solaris 9

Thanks,
Beno Chapman
System Administrator
beno_chapman@wgbh.org
Phone (617) 300-3420
Skype beno_chapman

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WGBH Educational Foundation

2

I would like to test our upgrade to RT3 from RT2. Will running the
rt2-to-rt3 dump script disable or harm or in anyway change our current
production version. Can I run it and set up a test instance in
another directory? I’ve been unable to find a definitive answer.

I am running Solaris 9

The rt2-to-rt3 dump script will not change the original
database - it just copies the ticket contents out to files.
However there are some complications in trying to run
different versions of RT on the same machine. Be sure
to note the minimum perl and MySql versions you need
for 3.x and that you can’t have different versions running
with mod_perl unless you have a different httpd instance.

There should be an option to the dump script to start at
a certain ticket number so when you want to catch the test
version up to the still-running old production copy you don’t
have to start over.

Les Mikesell
les@futuresource.com