RT2: Killing Tickets & sending emails?

I have a queue that’s been dead for a while, and we want to just clean the
queue out–I’d like to somehow kill the tickets without sending any
notification to the users who requested them. Does "kill"ing the ticket do
that? or making it “dead”?

Thanks,
Glenn

Glenn E. Sieb
System Administrator
Lumeta Corporation
+1 732 357-3514 (V)
+1 732 564-0731 (Fax)

Have a look through the archives for a tool to remove dead tickets from
the database.On Wed, May 14, 2003 at 04:59:11PM -0400, Glenn Sieb wrote:

I have a queue that’s been dead for a while, and we want to just clean the
queue out–I’d like to somehow kill the tickets without sending any
notification to the users who requested them. Does "kill"ing the ticket do
that? or making it “dead”?

Thanks,
Glenn


Glenn E. Sieb
System Administrator
Lumeta Corporation
+1 732 357-3514 (V)
+1 732 564-0731 (Fax)


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

http://www.bestpractical.com/rt – Trouble Ticketing. Free.

Have a look through the archives for a tool to remove dead
tickets from the database.

Sorry I guess I should be clearer…

I would like to kill tickets.

I want them dead. Out of our hair. :slight_smile: Is the action I want "Kill"ing or
"Dead"ing the tickets in question?

Thanks,
Glenn

I do not, however, want the action I do to cause email to be sent to the
owners/requestors of those tickets…> On Wed, May 14, 2003 at 04:59:11PM -0400, Glenn Sieb wrote:

I have a queue that’s been dead for a while, and we want to just clean
the queue out–I’d like to somehow kill the tickets without sending any
notification to the users who requested them. Does "kill"ing the ticket
do that? or making it “dead”?

Thanks,
Glenn


Glenn E. Sieb
System Administrator
Lumeta Corporation
+1 732 357-3514 (V)
+1 732 564-0731 (Fax)


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm


http://www.bestpractical.com/rt – Trouble Ticketing. Free.

Glenn E. Sieb
System Administrator
Lumeta Corporation
+1 732 357-3514 (V)
+1 732 564-0731 (Fax)

I want them dead. Out of our hair. :slight_smile: Is the action I want "Kill"ing or
"Dead"ing the tickets in question?

I do not, however, want the action I do to cause email to be sent to
the owners/requestors of those tickets…

Killing is what you want. Whether that sends mail depends on your scrips.

Sebastian

Sebastian Flothow
sebastian@flothow.de

Because it reverses the logical flow of conversation.
Why is top posting frowned upon?