RT won't update on new emails


#1

Can anyone tell me what I’ve got wrong in my config if RT won’t update new
emails? fetchmail is pulling the mail down from the mail server, but the
messages are not being added to the list on the web page. Requests submited on
the web page appear instantly. I have RT 1.0.2 installed on FreeBSD 4.0, using
apache web server. Thanks for any advice.

Drew Sanford
Systems Administrator
Planetwe.com
Email: drew@planetwe.com


#2

Have you set up the mail gateway? Can you send us the lines you have in /etc/aliases?On Thu, Jun 01, 2000 at 04:34:31PM -0500, Drew Sanford wrote:

Can anyone tell me what I’ve got wrong in my config if RT won’t update new
emails? fetchmail is pulling the mail down from the mail server, but the
messages are not being added to the list on the web page. Requests submited on
the web page appear instantly. I have RT 1.0.2 installed on FreeBSD 4.0, using
apache web server. Thanks for any advice.


Drew Sanford
Systems Administrator
Planetwe.com
Email: drew@planetwe.com


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jesse reed vincent — root@eruditorum.orgjesse@fsck.com
pgp keyprint: 50 41 9C 03 D0 BC BC C8 2C B9 77 26 6F E1 EB 91
I’m reasonably sure that at least two of the electric blue kangeroos
I saw were real.


#3

Did you run newaliases after adding that? it should have complained at you.
A correct line would look like:

rt-core: “|/opt/rt/bin/rt-mailgate rt-core correspond”

note the :

jesseOn Thu, Jun 01, 2000 at 04:43:09PM -0500, Drew Sanford wrote:

In /etc/aliases I have:

rt “| /usr/local/rt/bin/rt-mailgate support correspond”

given that the queue thatt I’m using is support.

On Thu, 01 Jun 2000, Jesse wrote to me:

Have you set up the mail gateway? Can you send us the lines you have in /etc/aliases?

On Thu, Jun 01, 2000 at 04:34:31PM -0500, Drew Sanford wrote:

Can anyone tell me what I’ve got wrong in my config if RT won’t update new
emails? fetchmail is pulling the mail down from the mail server, but the
messages are not being added to the list on the web page. Requests submited on
the web page appear instantly. I have RT 1.0.2 installed on FreeBSD 4.0, using
apache web server. Thanks for any advice.


Drew Sanford
Systems Administrator
Planetwe.com
Email: drew@planetwe.com


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users


jesse reed vincent — root@eruditorum.orgjesse@fsck.com
pgp keyprint: 50 41 9C 03 D0 BC BC C8 2C B9 77 26 6F E1 EB 91

I’m reasonably sure that at least two of the electric blue kangeroos
I saw were real.

Drew Sanford
Systems Administrator
Planetwe.com
Email: drew@planetwe.com

jesse reed vincent — root@eruditorum.orgjesse@fsck.com
pgp keyprint: 50 41 9C 03 D0 BC BC C8 2C B9 77 26 6F E1 EB 91
Pelcgb-serrqbz abj!


#4

At 16:34 -0500 2000.06.01, Drew Sanford wrote:

Can anyone tell me what I’ve got wrong in my config if RT won’t update new
emails? fetchmail is pulling the mail down from the mail server, but the
messages are not being added to the list on the web page. Requests submited on
the web page appear instantly. I have RT 1.0.2 installed on FreeBSD 4.0, using
apache web server. Thanks for any advice.

actually, aliases are unnecessary if you’re using fechmail.
(since i’m the one who suggested it go in the FAQ, I’ll try and clarify the
instructions and resubmit.)

what’s your fetchmailrc look like? it should send it directly to RT.

Mine begins:

poll mail.desktop.com proto apop
username rt password somepassword mda “/var/rt/bin/rt-mailgate test correspond”

–clark