I sent a rather lengthy problem report before, so I figured I’d send
another for the sake of brevity.
I upgraded rt from 3.0.6 to 3.4.2, and autoreplies for ticket creation
are sent fine. If a user replies to that auto-reply, it does append to
However, if you reply inside the ticket, no response is sent to the
user. It says this below the text entry area:
This message will be sent to…
(Check boxes to disable notifications to the listed recipients)
On Correspond Notify AdminCcs with template Admin Correspondence
On Correspond Notify Requestors and Ccs with template Correspondence
On Correspond Notify Other Recipients with template Correspondence
There are no checkboxes, though. This has me in a pickle right now,
since I can’t update users on the status of their tickets, except
manually via email and then the reply doesn’t go to the ticket and so on.
smime.p7s (3.17 KB)