Rt won't send email from replies

I sent a rather lengthy problem report before, so I figured I’d send
another for the sake of brevity.

I upgraded rt from 3.0.6 to 3.4.2, and autoreplies for ticket creation
are sent fine. If a user replies to that auto-reply, it does append to
the ticket.

However, if you reply inside the ticket, no response is sent to the
user. It says this below the text entry area:
This message will be sent to…
(Check boxes to disable notifications to the listed recipients)
On Correspond Notify AdminCcs with template Admin Correspondence
On Correspond Notify Requestors and Ccs with template Correspondence
On Correspond Notify Other Recipients with template Correspondence

There are no checkboxes, though. This has me in a pickle right now,
since I can’t update users on the status of their tickets, except
manually via email and then the reply doesn’t go to the ticket and so on.

Thanks,
Chris Benard

smime.p7s (3.17 KB)

What do the mail and/or apache logs say? Does the user get a bounce
back at any time if they respond to the ticket? Can you send mail to
someone from the box from outside RT and vice versa?

-JuanOn 7/12/05, Chris Benard chris@highlandclinic.com wrote:

I sent a rather lengthy problem report before, so I figured I’d send
another for the sake of brevity.

I upgraded rt from 3.0.6 to 3.4.2, and autoreplies for ticket creation
are sent fine. If a user replies to that auto-reply, it does append to
the ticket.

However, if you reply inside the ticket, no response is sent to the
user. It says this below the text entry area:
This message will be sent to…
(Check boxes to disable notifications to the listed recipients)
On Correspond Notify AdminCcs with template Admin Correspondence
On Correspond Notify Requestors and Ccs with template Correspondence
On Correspond Notify Other Recipients with template Correspondence

There are no checkboxes, though. This has me in a pickle right now,
since I can’t update users on the status of their tickets, except
manually via email and then the reply doesn’t go to the ticket and so on.

Thanks,
Chris Benard


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

-Juan