RT with Office 365 Outlook

RT Users
1

We recently migrated from in house Postfix to hosted Office365 Outlook/exchange. I have been trying to figure out how to get RT to work with this setup but the only way I can see to do this is to “burn” a license or 4. With each one costing us around $20/month I would rather not do this. Has anyone successfully gotten RT to work with O365 without multiple email accounts? I was wondering if it could be done with “shared mailboxes” since I found the following instructions on accessing a shared mailbox via IMAP:

Exchange Configuration:
USER EMAIL: user@maindomain.com
PASSWORD: password

SHARED MAILBOX: shared@anotherdomain.com (could also be @domain.com, of course)
SHARED MAILBOX ALIAS: shared-mailbox
Note: Please make sure to create the UNIQUE alias always with the mailbox, because it creates the user [alias]@maindomain.com. In this case shared-mailbox@maindomain.com

Settings for IMAP Configuration:
EMAIL ADDRESS: shared@anotherdomain.com (shared mailbox)
IMAP SERVER: outlook.office365.com
SMTP SERVER: smtp.office365.com
USERNAME: user@maindomain.com\shared-mailbox (user\shared mailbox alias)
PASSWORD: password (user’s password)
SMTP LOGIN IS DIFFERENT (!)
USERNAME: user@maindomain.com (users email)
PASSWORD: password (user’s password)

It has been a long time since I have delved into the bowels of RT. It has been that rock solid for us. So any and all help is much appreciated.

Donny B.

2

Donny
We have converted to Office 365, I have setup one use with an E1 license at a cost of about $10 a month. The mailbox has folders setup and rules for sorting into those folders. With Postfix and scripts the folder will dictate what queue is used for the ticket creation.

Thanks
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 • 262-783-6261 ext. 2296
bbaker@copesan.commailto:bbaker@copesan.com
www.copesan.comhttp://www.copesan.com/
"Servicing North America with Local Care"From: rt-users [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Donny Brooks
Sent: Monday, March 14, 2016 6:55 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] RT with Office 365 Outlook

We recently migrated from in house Postfix to hosted Office365 Outlook/exchange. I have been trying to figure out how to get RT to work with this setup but the only way I can see to do this is to “burn” a license or 4. With each one costing us around $20/month I would rather not do this. Has anyone successfully gotten RT to work with O365 without multiple email accounts? I was wondering if it could be done with “shared mailboxes” since I found the following instructions on accessing a shared mailbox via IMAP:

Exchange Configuration:

USER EMAIL: user@maindomain.com
PASSWORD: password

SHARED MAILBOX: shared@anotherdomain.com (could also be @domain.com, of course)
SHARED MAILBOX ALIAS: shared-mailbox

Note: Please make sure to create the UNIQUE alias always with the mailbox, because it creates the user [alias]@maindomain.com. In this case shared-mailbox@maindomain.com

Settings for IMAP Configuration:

EMAIL ADDRESS: shared@anotherdomain.com (shared mailbox)

IMAP SERVER: outlook.office365.com
SMTP SERVER: smtp.office365.com

USERNAME: user@maindomain.com\shared-mailbox (user\shared mailbox alias)
PASSWORD: password (user’s password)

SMTP LOGIN IS DIFFERENT (!)

USERNAME: user@maindomain.com (users email)
PASSWORD: password (user’s password)

It has been a long time since I have delved into the bowels of RT. It has been that rock solid for us. So any and all help is much appreciated.

Donny B.