RT Vs SalesLogix

RT Users
1

Guys,

My boss is “suggesting” I take a long look at the company’s already
deployed SalesLogix application before I role out RT. I have used RT
since 2000 and am very comfortable with it and very confident that it
will do the job I want, but I know little about SalesLogix.

The biggest thing I have learned so far about it is that it’s web
interface requires IIS, and I HATE the idea of deploying an IIS box in
to a public network (i.e. the Internet). However my current employer is
die-hard Microsoft, so unless I do a “you deploy it I quit” thingy the
anti-IIS argument is going to be hard to push.

Does anyone here have any experience with SalesLogix that they might
lend me to aid me in convincing the company to stick with RT?

Thanks,

BenR

2

Does anyone here have any experience with SalesLogix that they
might lend me to aid me in convincing the company to stick with
RT?

I’ve worked with a company that has an extensive SalesLogix
deployment. With the recent EOL of Windows 2000, as well as the
recent reports about Vista, they’re starting to research
alternative platforms. They have no particular problem with
SalesLogix, except that it’s locked-in, both to the vendor and
Windows.

The cost of something like SalesLogix is compounded by expensive OS
licenses; if the company could move its key application (SalesLogix)
off Windows, they’d do so. But, since they’re stuck with the
application and its platform, IT decisions are, in effect, made for
them and in advance.

The C(E|O) wish they had more flexibility now; hopefully your boss
can think ahead a bit and imagine his IT situation in the near/mid
term. Actually, hopefully you can explain to him what he’d face
two years down the road running SalesLogix and what he’d face
running RT. If you do your job right, it should be a piece of cake.
: )

Good luck,

[Will Maier]---------------[willmaier@ml1.net/wcmaier@jabber.ccc.de]

3

Does anyone here have any experience with SalesLogix that they might
lend me to aid me in convincing the company to stick with RT?

This begs the question: what are the features of SalesLogix that your
company needs? In my opinion, ticket-tracking is a subset of what is
offered by a CRM system. Of course, it’s possible to achieve a lot using
RT and custom fields but you’ll still be missing all the nice salesforce
automation features, dashboards, graphs, etc. that executives love.

However, in these dark and troubled times where oil prices are shooting
through the roof and hurricanes are destroying whole cities, I believe
companies should spend money wisely. This is where Open Source becomes
very attractive and nice to have features a lot less so. A SalesLogix
licence is, what, around 1K per seat? What about maintenance? This could
be the basis of your business case. Your boss needs to assign a dollar
value to the features RT doesn’t provide and then compare the ROI to the
entire project price.

Alternatively, if some SalesLogix features are deemed essential, you
could consider asking Best Practical for a quote to code those into RT
itself. It might be a lot cheaper than paying for all those licences.

Cheers,

Jonathan

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4

Thanks to both yourself and Will for your replies.

The twist in this is that SalesLogix is already deployed in the company. They already own it and are using it internally. I want to introduce RT as the ticketing system, and customer portal for a new area of the business that is run somewhat in isolation from the rest of the company, but due to SalesLogix already being deployed the boss wants it considered instead of RT.

I am hunting for feature/security/non-financial reasons to use RT instead.

Thanks,
BenR-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com on behalf of Jonathan Kelly
Sent: Fri 9/23/2005 12:04 AM
To: rt-users@lists.bestpractical.com
Subject: RE: [rt-users] RT Vs SalesLogix

On Thu, Sep 22, 2005 at 01:20:29PM +1000, Ben Robson wrote:

Does anyone here have any experience with SalesLogix that they might
lend me to aid me in convincing the company to stick with RT?

This begs the question: what are the features of SalesLogix that your
company needs? In my opinion, ticket-tracking is a subset of what is
offered by a CRM system. Of course, it’s possible to achieve a lot using
RT and custom fields but you’ll still be missing all the nice salesforce
automation features, dashboards, graphs, etc. that executives love.

However, in these dark and troubled times where oil prices are shooting
through the roof and hurricanes are destroying whole cities, I believe
companies should spend money wisely. This is where Open Source becomes
very attractive and nice to have features a lot less so. A SalesLogix
licence is, what, around 1K per seat? What about maintenance? This could
be the basis of your business case. Your boss needs to assign a dollar
value to the features RT doesn’t provide and then compare the ROI to the
entire project price.

Alternatively, if some SalesLogix features are deemed essential, you
could consider asking Best Practical for a quote to code those into RT
itself. It might be a lot cheaper than paying for all those licences.

Cheers,

Jonathan

Ce courrier électronique est confidentiel, peut être protégé par le secret professionnel et est à l’usage exclusif du destinataire ci-dessus. Toute autre personne est par les présentes avisée qu’il lui est strictement interdit de le diffuser, le distribuer ou le reproduire. Si le destinataire ne peut être joint ou vous est inconnu, veuillez nous en informer sur-le-champ par téléphone au 1-800-461-3377 et détruire ce message et toute copie de celui-ci. Merci.

This e-mail message is confidential, may be privileged and is intended for the exclusive use of the addressee. Any other person is strictly prohibited from disclosing, distributing or reproducing it. If the addressee cannot be reached or is unknown to you, please inform us immediately by telephone at 1-800-461-3377 and delete this e-mail message and destroy all copies. Thank you.
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