RT - Very slow while updating, commenting or closing request

RT Users
1

Hello,

I have RT 3.8.1 on CentOS 5.5.
Perl v5.8.8
Apache2 - v2.000004

When I try to update the ticket or add a comment or close a request it takes 15-20 seconds to complete the task. Is there a way to fix this problem?

Any help will be really appreciated.

Thank you.

2

Hello,

I have RT 3.8.1 on CentOS 5.5.
Perl v5.8.8
Apache2 - v2.000004

When I try to update the ticket or add a comment or close a request it takes 15-20 seconds to complete the task. Is there a way to fix this problem?

Any help will be really appreciated.

Thank you.

I would not expect the slow part to be the web pieces. Maybe you should
be looking at your DB backend? That is where we have traditionally seen
the slowness. If you fix that, the rest will follow.

Cheers,
Ken

3

Hello,

I have RT 3.8.1 on CentOS 5.5.
Perl v5.8.8
Apache2 - v2.000004

When I try to update the ticket or add a comment or close a request it takes 15-20 seconds to complete the task. Is there a way to fix this problem?

Any help will be really appreciated.

Thank you.

I would not expect the slow part to be the web pieces. Maybe you should
be looking at your DB backend? That is where we have traditionally seen
the slowness. If you fix that, the rest will follow.

If you’re seeing it only on comment/reply/resolve I’ve also
encountered sendmail blocking on DNS requests and changing it to queue
immediately speeds that up.

-kevin