Hi everybody,
does anyone of you have a solution for the following problem:
We would like to have a kind of resubmission in RT. To put it in other
words, if we stall a ticket, we would like to have the opportunity to
set a specific date on which the ticket is reopened again.
What would be the best way to perform this?
Thanks for you help and take care everybody!
Christian
Hi everybody,
does anyone of you have a solution for the following problem:
We would like to have a kind of resubmission in RT. To put it in other
words, if we stall a ticket, we would like to have the opportunity to
set a specific date on which the ticket is reopened again.What would be the best way to perform this?
We set the Due Date and have a cron job which reopens stalled tickets when
the Due Date has been reached.
Simple but effective.
John