RT-Users Digest, Vol 83, Issue 40

RT Users
1

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Today’s Topics:

  1. Re: Unable to create ticket using self service portal
    (Kenneth Crocker)

Message: 1
Date: Fri, 11 Feb 2011 08:58:59 -0800
From: Kenneth Crocker kfcrocker@lbl.gov
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Unable to create ticket using self service
portal
Message-ID:
AANLkTimFN+ovkhinP_OxRsUc-Azt8YLV=XsyKB5odxOy@mail.gmail.com
Content-Type: text/plain; charset=“iso-8859-1”

Sandeep,

You mention some permissions, but don’t distinguish if they are Global or
Queue level. It could be the Queue allows it but the Global doesn’t. Also,
if permissions are given via group an unprivileged user will not be able to
use those rights as an unprivileged user cannot be in a group.

Kenn
LBNL

These are Global, on queue similar rights there for Everyone.

When user tries to create ticket it displays following error.

SandeepOn Thu, Feb 10, 2011 at 9:04 PM, Sandeep sandeep.nadkarni@gmail.com wrote:

Hi,

I am using RT 3.8.7 on Centos 5.3.

Authentication is through Active Directory. RT_Authen_external plugin is
used.

Authentication is working fine. When I try to create a ticket it says

No permission to Display Ticket (No Detail)

In RT_SiteConfig.pm

require “/opt/rt3/local/plugins/RT-
Authen-ExternalAuth/etc/RT_SiteConfig.pm”;
Set($AutoCreate, {Privileged => 0});

Permissions are as follows

Everyone : Create Ticket, comment on tickert, show queue, show ticket,

Am I missing some thing. ?

Thanks
Sandeep

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2

Sandeep,

It looks like you’re using ExternalAuth. We also do that. We use LDAP and in
LDAP there is a setting:

Set($AutoCreateNonExternalUsers, 1);

Which allows those not existing as users to be added as new “Unprivileged”
users and therefore gain those rights.

Is there a setting like this for the ExternalAuth that you use?

Kenn
LBNLOn Sun, Feb 13, 2011 at 9:17 PM, Sandeep sandeep.nadkarni@gmail.com wrote:

On Fri, Feb 11, 2011 at 10:30 PM, < rt-users-request@lists.bestpractical.com> wrote:

Send RT-Users mailing list submissions to
rt-users@lists.bestpractical.com

To subscribe or unsubscribe via the World Wide Web, visit
The rt-users Archives
or, via email, send a message with subject or body ‘help’ to
rt-users-request@lists.bestpractical.com

You can reach the person managing the list at
rt-users-owner@lists.bestpractical.com

When replying, please edit your Subject line so it is more specific
than “Re: Contents of RT-Users digest…”

Today’s Topics:

  1. Re: Unable to create ticket using self service portal
    (Kenneth Crocker)

Message: 1
Date: Fri, 11 Feb 2011 08:58:59 -0800
From: Kenneth Crocker kfcrocker@lbl.gov
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Unable to create ticket using self service
portal
Message-ID:
AANLkTimFN+ovkhinP_OxRsUc-Azt8YLV=XsyKB5odxOy@mail.gmail.com
Content-Type: text/plain; charset=“iso-8859-1”

Sandeep,

You mention some permissions, but don’t distinguish if they are Global or
Queue level. It could be the Queue allows it but the Global doesn’t. Also,
if permissions are given via group an unprivileged user will not be able
to
use those rights as an unprivileged user cannot be in a group.

Kenn
LBNL

These are Global, on queue similar rights there for Everyone.

When user tries to create ticket it displays following error.

Sandeep

On Thu, Feb 10, 2011 at 9:04 PM, Sandeep sandeep.nadkarni@gmail.com wrote:

Hi,

I am using RT 3.8.7 on Centos 5.3.

Authentication is through Active Directory. RT_Authen_external plugin is
used.

Authentication is working fine. When I try to create a ticket it says

No permission to Display Ticket (No Detail)

In RT_SiteConfig.pm

require “/opt/rt3/local/plugins/RT-
Authen-ExternalAuth/etc/RT_SiteConfig.pm”;
Set($AutoCreate, {Privileged => 0});

Permissions are as follows

Everyone : Create Ticket, comment on tickert, show queue, show ticket,

Am I missing some thing. ?

Thanks
Sandeep

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End of RT-Users Digest, Vol 83, Issue 40