RT-Users Digest, Vol 75, Issue 79

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Today’s Topics:

  1. Taking a ticket. (Mark Jenks)
  2. Version Control for ticket objects (Kenneth Crocker)
  3. RT Mobile for iPhone (Dustin Collins)
  4. Re: RT Mobile for iPhone (Ariel Saia)
  5. Re: RT Mobile for iPhone (Paul)
  6. Re: Special situation and Custom Fields (Kevin Falcone)

Message: 1
Date: Thu, 24 Jun 2010 14:28:23 -0500
From: “Mark Jenks” mark.jenks@iodincorporated.com
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Taking a ticket.
Message-ID:
C04C91F114EEFC4FBC8D74033F1D859A0B1D22D1@imcmail2.imcwi.com
Content-Type: text/plain; charset=“us-ascii”

I have a new queue that I am setting up, and all of the users are
currently setup for AdminCC.

They get a copy of the original email (New ticket created), but when one
of them goes in and “Takes” a ticket, how can I set it so no one else
gets a copy of the emails anymore, just the requestor and taker.

I see that you can set permissions on owner, which is great. But what
do I set for Watcher so they get an email notification of a new ticket?

I’ve looked around, what am I missing?


Mark Jenks

Network Administrator

iod incorporated

mark.jenks@iodincorporated.com

920-406-3702

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Message: 2
Date: Thu, 24 Jun 2010 12:42:14 -0700
From: Kenneth Crocker kfcrocker@lbl.gov
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Version Control for ticket objects
Message-ID:
AANLkTinzcp_UpOQgX80Sd-OcstaorXYpQ8YNclIyYXRA@mail.gmail.com
Content-Type: text/plain; charset=“iso-8859-1”

To List,

I went to the RT Training in San Francisco last year and I thought I
heard
Jesse mention that the 3.8.x version had “subversion” built-into
it, or at
least set up so it could be used.

The reason I ask is because I want to set up a Ticket Custom Field to
contain the ID of a program that needs to be modified and then initiate some
version control to “check out” when the ticket is opened and “check in” when
resolved. Did I hear wrong or is this possible?

Kenn
LBNL
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Message: 3
Date: Thu, 24 Jun 2010 17:56:30 -0400
From: Dustin Collins stregasgate@gmail.com
To: "rt-users@lists.bestpractical.com"
rt-users@lists.bestpractical.com
Subject: [rt-users] RT Mobile for iPhone
Message-ID: -2996965792844336@unknownmsgid
Content-Type: text/plain; charset=ISO-8859-1

This is an RT client for iPhone. Check it out if your interested.

http://itunes.apple.com/us/app/rt-mobile/id377642006?mt=8


Message: 4
Date: Thu, 24 Jun 2010 16:03:53 -0600
From: Ariel Saia ariel.saia@brandesassociates.com
To: Dustin Collins stregasgate@gmail.com,
"rt-users@lists.bestpractical.com" rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RT Mobile for iPhone
Message-ID:
83A76E75E2E02844B3EEC78D82B9105C1C3E1FD621@HERMES.brandesassociates.com

Content-Type: text/plain; charset=“us-ascii”

I would love to see an Android version :slight_smile:

Ariel

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Dustin Collins
Sent: Thursday, June 24, 2010 3:57 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] RT Mobile for iPhone

This is an RT client for iPhone. Check it out if your interested.

http://itunes.apple.com/us/app/rt-mobile/id377642006?mt=8

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com


Message: 5
Date: Thu, 24 Jun 2010 15:15:14 -0700
From: Paul paul.crovella@gmail.com
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RT Mobile for iPhone
Message-ID: 4C23D8F2.8050606@gmail.com
Content-Type: text/plain; charset=ISO-8859-1

Same here.

Paul

I would love to see an Android version :slight_smile:

Ariel

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Dustin Collins
Sent: Thursday, June 24, 2010 3:57 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] RT Mobile for iPhone

This is an RT client for iPhone. Check it out if your interested.

http://itunes.apple.com/us/app/rt-mobile/id377642006?mt=8

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com


Message: 6
Date: Thu, 24 Jun 2010 14:33:02 -0500
From: Kevin Falcone falcone@bestpractical.com
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Special situation and Custom Fields
Message-ID: 20100624193302.GL512@jibsheet.com
Content-Type: text/plain; charset=“us-ascii”

Getting rights of almost any kind, especially in terms of tickets (ie. Ticket Custom Fields),
requires a user to be privileged.

You can certainly grant rights to the Unprivileged or Everyone group
The problem Joe is having is because RT needs to load the Queue and
then ask it about queue specific ticket custom fields, but it can’t
get there from here because it can’t load the queue

-kevin
Thank you for the confirmation

Joe