RT-Users Digest, Vol 73, Issue 36 Can't call method "as_string"

Hello,

Is anybody going to reply me???

Awaiting for reply.

Thanks and regards,

SSR
+919372525408

Message: 2Date: Thu, 15 Apr 2010 07:43:07 -0400
From: redssr@linuxmail.org
To: rt-users@lists.bestpractical.com, falcone@bestpractical.com
Subject: Re: [rt-users] Can’t call method “as_string” (Kevin Falcone)
Message-ID: 8CCAAA7F36F73C0-1600-B48A@web-mmc-m03.sysops.aol.com
Content-Type: text/plain; charset=“us-ascii”

Hello,
Mr. Kevin,

First of all i am very very sory for the late reply.

Appreciable Thanks for your immediate reply. According to your suggestion i
can’t change the setting in the file as it will require to change settings in my
AD server and my seniors are not allowing to do me so.

Is there any other way to solved this issue.

Thanks in Advance for the same.

Regards,

SSR
+919372525408

Message: 4
Date: Wed, 3 Mar 2010 10:08:09 -0500
From: Kevin Falcone falcone@bestpractical.com
Subject: Re: [rt-users] Can’t call method "as_string"
To: rt-users@lists.bestpractical.com
Message-ID: 20100303150809.GB755@jibsheet.com
Content-Type: text/plain; charset=“us-ascii”

I’m new to RT and Perl, but with some good skills with Linux.
Can’t call method “as_string” on an undefined value at/opt/rt3/local/plugi=
ns/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pmline 100
’group’ =3D> ‘svn Users’,
‘group_attr’ =3D> ‘svn Users’,

I doubt the group and the group_attr are both named ‘svn Users’ and
you’re generating invalid group search syntax.

-kevin

Message: 4
Date: Wed, 03 Mar 2010 00:46:10 -0500
From: redssr@linuxmail.org
Subject: [rt-users] Can’t call method "as_string"
To: rt-users@lists.bestpractical.com
Message-ID: 8CC88ABF6733901-1E20-356E@web-mmc-m01.sysops.aol.com
Content-Type: text/plain; charset=“us-ascii”

I’m new to RT and Perl, but with some good skills with Linux.

1) I Have installed successfully RT, logging on with no errors with local u

sers end logging on successful

2)But when i login the url with A D credentials it gives me the bellow err

or. on the browser

Can't call method "as_string" on an undefined value at/opt/rt3/local/plugi=

ns/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pmline 100



  for first time, but when i refreshes the same page i gets the login 

successf

ully for the same. This happens every time when i login after logoff.





    Here goes the extra information.


Installed versions


Windows 2000 AD

      Centos 5.4 on RT server

R T 3.8.7

RT-Authen-ExternalAuth-0.08

mod_perl-2.0.4-6.el5





 bellow are the rt logs

tail -f /var/log/rt/rt.log





[Thu Feb 25 09:13:45 2010] [debug]: Attempting to use external auth servic

e: My_LDAP (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/Ex

ternalAuth.pm:64)

[Thu Feb 25 09:13:45 2010] [debug]: Calling UserExists with $username (sha

ilesh.raitole) and $service (My_LDAP) (/opt/rt3/local/plugins/RT-Authen-Ex

ternalAuth/lib/RT/Authen/ExternalAuth.pm:105)

[Thu Feb 25 09:13:45 2010] [debug]: UserExists params:

username: shailesh.raitole , service: My_LDAP (/opt/rt3/local/plugins/RT-A

uthen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:274)

[Thu Feb 25 09:13:45 2010] [debug]: LDAP Search =3D=3D=3D  Base: dc=3Dvirt

ual,dc=3Dcom =3D=3D Filter: (&(&(ObjectCategory=3DUser)(ObjectClass=3DPers

on))(samaccountname=3Dshailesh.raitole)) =3D=3D Attrs: l,cn,st,mail,sAMAcc

ountName,india,streetAddress,postalCode,telephoneNumber,samaccountname,sAM

AccountName (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/E

xternalAuth/LDAP.pm:304)

[Thu Feb 25 09:13:45 2010] [debug]: Password validation required for servi

ce - Executing... (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Au

then/ExternalAuth.pm:155)

[Thu Feb 25 09:13:45 2010] [debug]: Trying external auth service: My_LDAP

 (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth

/LDAP.pm:16)

[Thu Feb 25 09:13:45 2010] [debug]: LDAP Search =3D=3D=3D  Base: dc=3Dvirt

ual,dc=3Dcom =3D=3D Filter: (&(samaccountname=3Dshailesh.raitole)(&(Object

Category=3DUser)(ObjectClass=3DPerson))) =3D=3D Attrs: dn (/opt/rt3/local/

plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:43)

[Thu Feb 25 09:13:45 2010] [debug]: Found LDAP DN: CN=3Dshailesh raitole,C

N=3DUsers,DC=3Dvirtual,DC=3Dcom (/opt/rt3/local/plugins/RT-Authen-External

Auth/lib/RT/Authen/ExternalAuth/LDAP.pm:75)



Browser error



Can't call method "as_string" on an undefined value at/opt/rt3/local/plugi

ns/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pmline 100.



 The rt logs after refreshing the same url are as follows;'



tail -f /var/log/rt/rt.log



[Thu Feb 25 09:18:18 2010] [debug]: Reloading RT::User to work around a bu

g in RT-3.8.0 and RT-3.8.1 (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/

html/Callbacks/ExternalAuth/autohandler/Auth:14)



Browser: successful login



Bellow are the configuration of my pem files.



vim /opt/rt3/etc/RT_SiteConfig.pm



#Set( $rtname, 'ssr.com');

#Set(@Plugins,(qw(Extension::QuickDelete RT::FM)));

Set( $rtname, 'ssr.com');

Set($Organization, 'ssr');

Set($CorrespondAddress , 'ssr@ssr.com');

Set($CommentAddress , 'ssr@ssr.com);

Set($Timezone , 'Asia/Calcutta');

Set($UseFriendlyFromLine , 1);

Set($FriendlyFromLineFormat , "\"%s\" <%s>");

Set($UseFriendlyToLine , 1);

Set($FriendlyToLineFormat, "\"%s Ticket #%s\":;");



# THE DATABASE:



Set($DatabaseType, 'mysql');



Set($DatabaseHost   , 'localhost');



Set($DatabaseRTHost , 'localhost');



Set($DatabaseUser , 'local');



Set($DatabasePassword , 'localpass');



Set($DatabaseName , 'rt3');



Set($OwnerEmail , 'root');



Set($RTAddressRegexp , '^rt\@ssr.com$');



Set($NotifyActor, 1);



Set($SendmailArguments , '-oi -t -f"<ssr@ssr.>"');=20



Set($MaxAttachmentSize , 10000000);



# THE WEBSERVER:



Set($WebPath , "/ticket");

Set($WebBaseURL , "http://rt.ssr.com");



# Log Path



Set($LogToFile , 'debug');=20



Set($LogDir , '/var/log/rt');



Set($LogToFileNamed , "rt.log");



Set(@Plugins, qw(

                        RT::Authen::ExternalAuth

                 ));



require "/opt/rt3/local/plugins/RT-Authen-ExternalAuth/etc/RT_SiteConfig.p

m";

Set($AutoCreate,                        {Privileged =3D> 1});

Set($AuthMethods, ['LDAP', 'Internal']);



1;





vim /opt/rt3/local/plugins/RT-Authen-ExternalAuth/etc/RT_SiteConfig.pm



Set($ExternalAuthPriority,           [ 'My_LDAP' ] );

Set($ExternalInfoPriority,           [ 'My_LDAP' ] );

Set($ExternalServiceUsesSSLorTLS,    0);

Set($AutoCreateNonExternalUsers,     0);



Set($ExternalSettings,      {=20

                     'My_LDAP'               =3D>  {

 =20

                     'type'                  =3D>  'ldap',

                     'server'                =3D>  'AD.example.com',

                     'user'                  =3D>  'svn',

                     'pass'                  =3D>  'xxxxxxx',

                     'base'                  =3D>  'dc=3Dexample,dc=3Dcom'

,



                    =20

                     'filter'                =3D>  '(&(ObjectCategory=3DUs

er)(ObjectClass=3DPerson))',

                   =20

                     d_filter'             =3D>  '(userAccountControl:1.2.

840.113556.1.4.803:=3D2)',

                    =20

                                                      =20

#                     'tls'                   =3D>  0,

#                    'ssl_version'           =3D>  3,



                     'net_ldap_args'         =3D> [    version =3D>  3  

         ],

                     'group'                 =3D>  'svn Users',

                     'group_attr'            =3D>  'svn Users',



                     'attr_match_list'       =3D> [   'Name', 'EmailAddres

s'   ],

                     #'attr_map'              =3D> {   'Name' =3D> 'sAMAcc

ountName',

                     'attr_map'              =3D> {   'Name' =3D> 'samacco

untname',

                                                    'EmailAddress' =3D> 'm

ail',

                                                    #'Organization' =3D>

 'physicalDeliveryOfficeName',

                                                    'RealName' =3D> 'cn',

                                                    'ExternalAuthId' =3D>

 'sAMAccountName',

                                                    'Gecos' =3D> 'sAMAccou

ntName',

                                                    'WorkPhone' =3D> 'tele

phoneNumber',

                                                    'Address1' =3D> 'stree

tAddress',

                                                    'City' =3D> 'l',

                                                    'State' =3D> 'st',

                                                    'Zip' =3D> 'postalCode

',

                                                    'Country' =3D> 'india'

                                               }

                                                }

                            }

);



1;





Any suggestion, are appreciate.



Thanks and Regards,



SSR

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End of RT-Users Digest, Vol 73, Issue 36