When you do post this ‘AD integration for dummies’ would you be so kind
as to send a link to me or email (even a rough copy is fine!) of your
I’m about to undertake the same thing and consider myself new to RT:
We’re running a test on it to see how well that it will work in our
environment/organization and of course for user acceptance for those
that would be working in it.
We’re currently using RT 3.4.5 on a test server and will migrate to
3.6.5 or 3.6.6 on a new server with full AD integration (easier to
manually create the usernames for now) at some time in the reasonably
near future, thus the great interest in making this work with the least
amount of pain necessary.