RT-Users Digest, Vol 18, Issue 49

Message: 1
Date: Wed, 14 Sep 2005 16:28:04 -0600
From: “Myers, Adam” amyers@doubleclick.net
Subject: [rt-users] Hardware and Usage
To: rt-users@lists.bestpractical.com

Content-Type: text/plain; charset=“us-ascii”

My company is replacing our current tracking system with RT. There will
be a high volume of activity that RT needs to handle.

Our estimations on usage are as follows:
~50 queues (only a few visible to each users depending on permissions)
~600 total users (concurrent users is around 200-250 max)
~1000 tickets per day (max number)

The production hardware specs are as follows:

  • Solaris 10 x86 (fully spec’d)
  • 2- Ultra SPARC3 processors
  • ~8GB RAM
  • 2- 72GB high speed mirrored drives
  • Oracle DB on separate server
  • Latest versions of everything else

Is RT compatible with this hardware configuration? I’ve seen the
articles on Sun’s BigAdmin site but they are somewhat old. The usage is
a concern but should be able to handle it right? Some departments will
live and die by RT so it needs to be a concrete installation on the
right hardware.

Thanks in advance!

Adam Myers
Software Engineer
11101 W 120th Avenue
Broomfield, CO 80021
Phone: 303-410-5476
email: amyers@doubleclick.net mailto:amyers@doubleclick.net .
www.doubleclick.com http://www.doubleclick.com

Well, I’d be really keen to see you put Solaris 10 x86 on SPARC :).
However, your loading shouldn’t be too much of a problem at all. We use
it for managing several global projects with over 150 queues, up to 200
concurrent users and lots of tickets on an old 420R (quad processor)
under Solaris 9, so I don’t think load will be an issue. There is more
than enough spare capacity on this box to run loads of web servers as

Any of the newer/bigger boxes that Sun produces, including some really
neat X64 kit just announced this week, would be perfectly happy doing