I tried to record/replay operations with Selenium IDE. Adding stuff like
creating queues, groups, and custom fields worked well, assigning
privileges was much trickier.
Date: Tue, 15 Jul 2014 09:04:57 -0400
From: Al Joslin firstname.lastname@example.org
Subject: [rt-users] a configuration manager/plugin for RT
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Am I correct in thinking that there is no easy way to transfer
changes from one RT installation (test/dev) to another (prod) ?
Unless someone has already written a plugin that will programmatically
apply sets of configuration changes, (or, silicon gods willing,
it could diff installations?)
I find myself doing an awful lot of configuration as I learn RT and
set it up for different groups with different needs within our company
and I realized with dismay that I’m going to have to build up a clean
and re-do only the required configs for a production version… Not
kept a log of what I tried and marking those attempts that worked,
it’s going to be a bit of a slog.
So, are there any suggestions or best practice references that anyone
can give ?