Rt-users Digest, Vol 124, Issue 14

Hi Al,
I tried to record/replay operations with Selenium IDE. Adding stuff like
creating queues, groups, and custom fields worked well, assigning
privileges was much trickier.


Message: 5
Date: Tue, 15 Jul 2014 09:04:57 -0400
From: Al Joslin allen.joslin@gmail.com
To: rt-users@lists.bestpractical.com
Subject: [rt-users] a configuration manager/plugin for RT
Message-ID: 27070F64-0144-4979-8EEE-D3059FF5DA5E@gmail.com
Content-Type: text/plain; charset=us-ascii

Am I correct in thinking that there is no easy way to transfer
changes from one RT installation (test/dev) to another (prod) ?

Unless someone has already written a plugin that will programmatically
apply sets of configuration changes, (or, silicon gods willing,
it could diff installations?)

I find myself doing an awful lot of configuration as I learn RT and
set it up for different groups with different needs within our company
and I realized with dismay that I’m going to have to build up a clean
and re-do only the required configs for a production version… Not
kept a log of what I tried and marking those attempts that worked,
it’s going to be a bit of a slog.

So, are there any suggestions or best practice references that anyone
can give ?