Hi Kevin,
Thanks for that, yes I’m a bit blonde undef would not log. I’ve changed
that to ‘error’ now.
OK, there’s 3 tickets with that effectiveID; there are 91 transactions that
relate to those three ticket IDs. OK i’ve just tried the cli, and
show ticket/106648/history
works OK… and the www interface is working OK right now too for that
ticket. Hmm…
What kind of information do I need to dig out for you?
Sorry a bit vague I know, I’m just not sure where to look for the
information that’s going to give a clue about what broke!
so the logs when it does work look the same as when it fails:
Aug 6 09:53:02 sirius RT: We found a merged ticket.106966/106648
Aug 6 09:53:02 sirius RT: last message repeated 2 times
Aug 6 09:53:02 sirius RT: We found a merged ticket.106969/106648
Aug 6 09:53:02 sirius RT: last message repeated 2 times
Aug 6 09:53:02 sirius RT: We found a merged ticket.106966/106648
Aug 6 09:53:02 sirius RT: We found a merged ticket.106969/106648
Aug 6 09:53:02 sirius RT: We found a merged ticket.106966/106648
Aug 6 09:53:02 sirius RT: We found a merged ticket.106969/106648
Aug 6 09:53:02 sirius RT: We found a merged ticket.106966/106648
Aug 6 09:53:02 sirius RT: We found a merged ticket.106969/106648
Aug 6 09:53:02 sirius RT: We found a merged ticket.106966/106648
Aug 6 09:53:02 sirius RT: We found a merged ticket.106969/106648
Aug 6 09:53:02 sirius RT: We found a merged ticket.106966/106648
Aug 6 09:53:02 sirius RT: We found a merged ticket.106969/106648
Aug 6 09:53:02 sirius RT: We found a merged ticket.106966/106648
Aug 6 09:53:02 sirius RT: We found a merged ticket.106969/106648
Aug 6 09:53:12 sirius RT: We found a merged ticket.106966/106648
Aug 6 09:53:12 sirius RT: last message repeated 35 times
Aug 6 09:53:12 sirius RT: We found a merged ticket.106969/106648
Aug 6 09:53:12 sirius RT: last message repeated 44 times
Aug 6 09:53:12 sirius RT: We found a merged ticket.106966/106648
Aug 6 09:53:12 sirius RT: We found a merged ticket.106969/106648
Aug 6 09:53:12 sirius RT: last message repeated 11 times
Aug 6 09:53:12 sirius RT: We found a merged ticket.106966/106648
If I comment right now I get in /var/log/user.log:
Aug 6 09:55:07 sirius RT: About to think about scrips for transaction
#971499
Aug 6 09:55:07 sirius RT: About to prepare scrips for transaction #971499
Aug 6 09:55:07 sirius RT: Found 7 scrips for TransactionCreate stage with
applicable type(s) Comment
Aug 6 09:55:07 sirius RT: About to commit scrips for transaction #971499
Aug 6 09:55:07 sirius RT: Committing scrip #7 on txn #971499 of ticket
#106648
Aug 6 09:55:07 sirius RT: Calling SetRecipientDigests for transaction
RT::Transaction=HASH(0x7f5fbc933c10), id 971499
Aug 6 09:55:07 sirius RT: Working on mailfield To; recipients are
Aug 6 09:55:07 sirius RT: Subject: [myRT #106648] [Comment] B/F - Broken
site#012From: “Chris Herrmann via RT” helpdesk-comment@sirius#012Reply-To:
helpdesk-comment@sirius#012In-Reply-To:
CCD0821AE781994EB8BAB510676B5EF50120CD129B79@mail.local#012References:
RT-Ticket-106648@local#012
CCD0821AE781994EB8BAB510676B5EF50120CD129B79@mail.local#012Message-ID:
rt-3.8.7-31323-1375746907-921.106648-7-0@local#012Precedence:
bulk#012X-RT-Loop-Prevention: myRT#012RT-Ticket: myRT
#106648#012Managed-BY: RT 3.8.7 (
Request Tracker — Best Practical Solutions)#012RT-Originator:
chris@local#012MIME-Version:
1.0#012Content-Transfer-Encoding: 8bit#012Content-Type: text/plain;
charset=“utf-8”#012X-RT-Original-Encoding: utf-8
Aug 6 09:55:07 sirius RT: Removing deferred recipients from To: line
Aug 6 09:55:07 sirius RT: Setting deferred recipients for attribute
creation
Aug 6 09:55:07 sirius RT: Working on mailfield Cc; recipients are
(and more like this - truncating in the interests of brevity - let me know
if you want a full dump but it looks like it’s just iterating over several
scrips determining who it needs to notify based upon the transaction).
Aug 6 09:55:08 sirius RT: Committing scrip #26 on txn #971499 of ticket
#106648
Aug 6 09:55:08 sirius RT: Committing scrip #29 on txn #971499 of ticket
#106648
Aug 6 09:55:08 sirius RT: Found 0 scrips for TransactionBatch stage with
applicable type(s) Comment
Aug 6 09:55:09 sirius RT: We found a merged ticket.106966/106648
Let me know where else I should go digging, or more general info that I can
/ should provide you on our setup.
Thanks again!
Chris