RT - upgrade; small issue

Hi,
I am working on upgrading our RT from 3.2.2 to 3.8.1
Here is server info:
Server running RT3.2.2
RHEL 4
Apache/1.3.33
MYSQL 4.0.22
PHP 4.3.11
PERL 5.8.8

Server running RT3.8.1
RHEL 5
Apache/2.2.9
MYSQL 5.0.51a
PHP 5.2.6
PERL 5.10.0

For most part, my upgrade worked (thanks to README,
UPGRADING and UPGRADING.mysql guide). One issue I see is,
after I login when I go to “Tickets” (on the left column)
the page takes very long to load (over 2 minutes). After the
page loads, when I click on down arrow for “Owner” I have
hundreds of users.

On my old RT server, I have less then 20 people under
"Owner". I do not see a table called owner, so I am not sure
where this is getting populated from?

I will greatly appreciate any help on this matter.
Thanks

Most probably you have granted OwnTicket right to too many users, may
be ‘Everyone’ group.On Tue, Nov 25, 2008 at 12:34 AM, daksh daksh@olemiss.edu wrote:

Hi,
I am working on upgrading our RT from 3.2.2 to 3.8.1
Here is server info:
Server running RT3.2.2
RHEL 4
Apache/1.3.33
MYSQL 4.0.22
PHP 4.3.11
PERL 5.8.8

Server running RT3.8.1
RHEL 5
Apache/2.2.9
MYSQL 5.0.51a
PHP 5.2.6
PERL 5.10.0

For most part, my upgrade worked (thanks to README,
UPGRADING and UPGRADING.mysql guide). One issue I see is,
after I login when I go to “Tickets” (on the left column)
the page takes very long to load (over 2 minutes). After the
page loads, when I click on down arrow for “Owner” I have
hundreds of users.

On my old RT server, I have less then 20 people under
"Owner". I do not see a table called owner, so I am not sure
where this is getting populated from?

I will greatly appreciate any help on this matter.
Thanks


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Best regards, Ruslan.

Hi,
Thanks for the reply… I was thinking along the same line
when I first encountered this issue.

When I go to Configuration -> Global -> Group Rights:
Under Everyone group, I only have "CreateTicket, ModifySelf,
and ReplyToTicket’ rights granted.

When I go to Configuration -> Global -> User Rights:
I do not have anything granted to any user (except for
RTAdministrator who has SuperUser rights).

So, I am bit lost on this…
Thanks
Daksh

----- Original Message Follows -----From: “Ruslan Zakirov” ruz@bestpractical.com
To: daksh@olemiss.edu
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RT - upgrade; small issue
Date: Tue, 25 Nov 2008 03:15:44 +0300

Most probably you have granted OwnTicket right to too many
users, may be ‘Everyone’ group.

On Tue, Nov 25, 2008 at 12:34 AM, daksh

I am working on upgrading our RT from 3.2.2 to 3.8.1
Here is server info:
Server running RT3.2.2
RHEL 4
Apache/1.3.33
MYSQL 4.0.22
PHP 4.3.11
PERL 5.8.8

Server running RT3.8.1
RHEL 5
Apache/2.2.9
MYSQL 5.0.51a
PHP 5.2.6
PERL 5.10.0

For most part, my upgrade worked (thanks to README,
UPGRADING and UPGRADING.mysql guide). One issue I see is
, after I login when I go to “Tickets” (on the left
column) the page takes very long to load (over 2
minutes). After the page loads, when I click on down
arrow for “Owner” I have hundreds of users.

On my old RT server, I have less then 20 people under
"Owner". I do not see a table called owner, so I am not
sure where this is getting populated from?

I will greatly appreciate any help on this matter.
Thanks


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from
O’Reilly Media. Buy a copy at
http://rtbook.bestpractical.com >


Best regards, Ruslan.