RT upgrade info

RT Users
1

Hi all,

Upgradeing RT from 1.0.7 to 3.0.10-2 , onto a different box, is it possible to backup the existing data/tickets and deploy them into the new RT3 system?

thanks

Michael

2

Hi all,

Upgradeing RT from 1.0.7 to 3.0.10-2 , onto a different box, is it
possible to backup the existing data/tickets and deploy them into the
new RT3 system?

Yes.

I made the same migration, but i first upgraded to rt2, and then rt3.
The intermediate upgrade to rt2.x seemed to be necessary in order to
convert the existing tickets all the way from v1.x to v3.x.

Here’s roughly how i did it:

  • install rt2.x
    cd /usr/local/src/rt-2-0-15/make install



  • on rt1.x box, run the script ‘import-1.0-to-2.0’

  • dump the rt2.x db using script from rtv3.x :
    perl rt-2.0-to-dumpfile rt2.db.dumpfile

  • install rt3.x

  • on rt3.x box, run ‘make initialize-database’

  • on rt3.x box, run
    perl dumpfile-to-rt-3.0 rt2.db.dumpfile

  • on rt3.x box, restart apache

Happy Landings,

Jon Detert
IT Systems Administrator, Milwaukee School of Engineering
1025 N. Broadway, Milwaukee, Wisconsin 53202