Our RT system does this too…
I chalked it up to our old version though(3.2.1)
I’ve messed with the scrip setup multiple times trying all sorts of combinations, and I can’t get the system to send 1 email with to, cc all in 1 email.
I would love to hear how to do this…
Northern Ontario School of Medicine
955 Oliver Road
Thunder Bay, ON P7B 5E1
Phone: (807) 766-7331
Technology assistance: email firstname.lastname@example.org
Technology Emergency Contact (TEC) Mon-Fri, 8am to 5pm excluding stat holidays:
Off campus toll free 1 (800) 461-8777, option 8, or locally either
(705) 662-7120 or (807) 766-7500
David_Stiff@McAfee.com 2/12/2010 9:23 AM >>>
Our Requestors and Cc people receive separate emails when Correspondence is added to a Ticket.
This leads to confusion, where the Cc person thinks the original requestor was not included so they Reply again and Cc the requestor.
Is there some way, when Correspondence is added to a ticket, everyone receives the same email with all recipients listed?
565 Kumpf Drive
Waterloo, Ontario N2V 1K3
(519) 880-2045 direct
(519) 747-4731 fax
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