RT Ticket Priority

RT Users
1

Hello,

I am very new to RT, and am in the process of testing the RT. Hopefully, we can put this great ticketing system into our production.

I have a question about RT ticket priority. The default setting for priority is a field that the numerical number can be put in. However, is it possible to change the priority to a predefined drop down list as: Urgent, High, Medium, and Low?

Thanks.

Frank Ling

2

I have a question about RT ticket priority. The default setting for priority is a field that
the numerical number can be put in. However, is it possible to change the priority to a
predefined drop down list as: Urgent, High, Medium, and Low?

You want the RT-Extension-PriorityAsString extension

3

Hello,

I am very new to RT, and am in the process of testing the RT. Hopefully,
we can put this great ticketing system into our production.

I have a question about RT ticket priority. The default setting for
priority is a field that the numerical number can be put in. However, is
it possible to change the priority to a predefined drop down list as:
Urgent, High, Medium, and Low?

Take a look at the PriorityAsString extension:

smime.p7s (3.97 KB)