RT-Ticket: i.recommend.you.use.your.fqdn

RT Users
1

Hi,

Just got RT 3.4 working (debian sarge repository). All went well, got it
working.

I am just testing the email and if I send an email to rt@mydomain.tld then I
get this:From: The default queue via RT rt@mydomain.tld
Reply-To: rt@mydomain.tld
Subject: [i.recommend.you.use.your.fqdn #3] AutoReply: test
To: root@mydomain.tld
X-RT-Loop-Prevention: i.recommend.you.use.your.fqdn
RT-Ticket: i.recommend.you.use.your.fqdn #3
Managed-by: RT 3.4.1 (Request Tracker — Best Practical Solutions)
RT-Originator: root@mydomain.tld
X-RT-Original-Encoding: utf-8
X-Virus-Scanned: by amavisd-new-20030616-p10 (Debian) at mydomain.tld
X-Spam-Status: No, hits=-2.4 tagged_above=-999.0 required=6.3
tests=ALL_TRUSTED
X-Spam-Level:

Greetings,

This message has been automatically generated in response to the
creation of a trouble ticket regarding:
“test”,
a summary of which appears below.

There is no need to reply to this message right now. Your ticket has been
assigned an ID of [i.recommend.you.use.your.fqdn #3].

Please include the string:

[i.recommend.you.use.your.fqdn #3]

In RT_SiteConfig.pm

THE BASICS:

Set($rtname, ‘host.domain.tld’);
Set($Organization, ‘my.domain’);

grepping for “i.recommend.you.use.your.fqdn” I find nothing in this system.

If I search in google I see diff files which confirm that I had to edit that
file, but it is not working.

Any ideas?
Groeten,
J.Asenjo

2

Sounds like you didn’t restart apache and clear your mason cache.

service httpd stop

rm -rf rt_dir/var/mason_data/*

service httpd start

Natxo Asenjo wrote:

Hi,

Just got RT 3.4 working (debian sarge repository). All went well, got
it working.

I am just testing the email and if I send an email to rt@mydomain.tld
mailto:rt@mydomain.tld then I get this:

From: The default queue via RT <rt@mydomain.tld mailto:rt@mydomain.tld>
Reply-To: rt@mydomain.tld mailto:rt@mydomain.tld
Subject: [i.recommend.you.use.your.fqdn #3] AutoReply: test
To: root@mydomain.tld mailto:root@mydomain.tld
X-RT-Loop-Prevention:
i.recommend.you.use.your.fqdn
RT-Ticket: i.recommend.you.use.your.fqdn #3
Managed-by: RT 3.4.1 (Request Tracker... So much more than a help desk — Best Practical Solutions)
RT-Originator: root@mydomain.tld mailto:root@mydomain.tld
X-RT-Original-Encoding: utf-8
X-Virus-Scanned: by amavisd-new-20030616-p10 (Debian) at mydomain.tld
X-Spam-Status: No, hits=-2.4 tagged_above=-999.0 required=6.3
tests=ALL_TRUSTED
X-Spam-Level:

Greetings,

This message has been automatically generated in response to the
creation of a trouble ticket regarding:
“test”,
a summary of which appears below.

There is no need to reply to this message right now. Your ticket has been
assigned an ID of [i.recommend.you.use.your.fqdn #3].

Please include the string:

[i.recommend.you.use.your.fqdn #3]

In RT_SiteConfig.pm

THE BASICS:

Set($rtname, ‘host.domain.tld’);
Set($Organization, ‘my.domain’);

grepping for “i.recommend.you.use.your.fqdn” I find nothing in this
system.

If I search in google I see diff files which confirm that I had to
edit that file, but it is not working.

Any ideas?

Groeten,
J.Asenjo

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University of Cincinnati

3

Sounds like you didn’t restart apache and clear your mason cache.

service httpd stop

rm -rf rt_dir/var/mason_data/*

service httpd start

that did it. Thanks!