RT Task Timer

RT Users
1

Hi,

Just curious if anyone knows of an extension to RT that allows automated
task timing? Some kind of ‘button’ that, when clicked, would start
timing a task and then when you click it a second time it logs the time
against a specific task.

Anyone?

Regards,

Tom

Tom Robinson
System Administrator

MoTeC

121 Merrindale Drive
Croydon South
3136 Victoria
Australia

T: +61 3 9761 5050
F: +61 3 9761 5051
E: tom.robinson@motec.com.au

signature.asc (253 Bytes)

2

Hi Tom,
i remember an addon at bps svn called RT-Extension-TimedWork but i can’t find it at BPS Git or Cpan at the moment.

Think this is the addon you are looking for. We check at home tonight for it.

Torsten-----Ursprüngliche Nachricht-----
Von: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] Im Auftrag von Tom Robinson
Gesendet: Mittwoch, 24. November 2010 22:57
An: rt-users@lists.bestpractical.com
Betreff: [rt-users] RT Task Timer

Hi,

Just curious if anyone knows of an extension to RT that allows automated task timing? Some kind of ‘button’ that, when clicked, would start timing a task and then when you click it a second time it logs the time against a specific task.

Anyone?

Regards,

Tom

Tom Robinson
System Administrator

MoTeC

121 Merrindale Drive
Croydon South
3136 Victoria
Australia

T: +61 3 9761 5050
F: +61 3 9761 5051
E: tom.robinson@motec.com.au

3

Here is the link to the original email that Jesse published about it.
http://www.mail-archive.com/rt-users@lists.bestpractical.com/msg04795.htmlOn Thu, Nov 25, 2010 at 6:50 PM, Brumm, Torsten / Kuehne + Nagel / Ham MI-ID torsten.brumm@kuehne-nagel.com wrote:

Hi Tom,
i remember an addon at bps svn called RT-Extension-TimedWork but i can’t
find it at BPS Git or Cpan at the moment.

Think this is the addon you are looking for. We check at home tonight for
it.

Torsten

-----Ursprüngliche Nachricht-----
Von: rt-users-bounces@lists.bestpractical.com [mailto:
rt-users-bounces@lists.bestpractical.com] Im Auftrag von Tom Robinson
Gesendet: Mittwoch, 24. November 2010 22:57
An: rt-users@lists.bestpractical.com
Betreff: [rt-users] RT Task Timer

Hi,

Just curious if anyone knows of an extension to RT that allows automated
task timing? Some kind of ‘button’ that, when clicked, would start timing a
task and then when you click it a second time it logs the time against a
specific task.

Anyone?

Regards,

Tom

–

Tom Robinson
System Administrator

MoTeC

121 Merrindale Drive
Croydon South
3136 Victoria
Australia

T: +61 3 9761 5050
F: +61 3 9761 5051
E: tom.robinson@motec.com.au

4

Thank you gentlemen!

I’m not sure if this is exactly what I was thinking but it’s worth a
look. I will make an attempt at this code integration to my RT site
after I’ve finished with another website upgrade I’m doing and let you
know how I get on.

Has anyone else tried this or similar code?

Regards,

TomOn 29/11/10 16:44, john habermann wrote:

Here is the link to the original email that Jesse published about
it. Re: [rt-users] Looking for an extension for keeping track of time on worked tickets

On Thu, Nov 25, 2010 at 6:50 PM, Brumm, Torsten / Kuehne + Nagel / Ham MI-ID <torsten.brumm@kuehne-nagel.com mailto:torsten.brumm@kuehne-nagel.com> wrote:

Hi Tom,
i remember an addon at bps svn called RT-Extension-TimedWork but i
can't find it at BPS Git or Cpan at the moment.

Think this is the addon you are looking for. We check at home
tonight for it.

Torsten

-----Ursprüngliche Nachricht-----
Von: rt-users-bounces@lists.bestpractical.com
<mailto:rt-users-bounces@lists.bestpractical.com>
[mailto:rt-users-bounces@lists.bestpractical.com
<mailto:rt-users-bounces@lists.bestpractical.com>] Im Auftrag von
Tom Robinson
Gesendet: Mittwoch, 24. November 2010 22:57
An: rt-users@lists.bestpractical.com
<mailto:rt-users@lists.bestpractical.com>
Betreff: [rt-users] RT Task Timer

Hi,

Just curious if anyone knows of an extension to RT that allows
automated task timing? Some kind of 'button' that, when clicked,
would start timing a task and then when you click it a second time
it logs the time against a specific task.

Anyone?

Regards,

Tom

--

Tom Robinson
System Administrator

MoTeC

121 Merrindale Drive
Croydon South
3136 Victoria
Australia

T: +61 3 9761 5050
F: +61 3 9761 5051
E: tom.robinson@motec.com.au <mailto:tom.robinson@motec.com.au>

Tom Robinson
System Administrator

MoTeC

121 Merrindale Drive
Croydon South
3136 Victoria
Australia

T: +61 3 9761 5050
F: +61 3 9761 5051
E: tom.robinson@motec.com.au

signature.asc (253 Bytes)

5

Actually, looking at the code and the steps involved, it’s a fairly
straight forward modification.

I’ve implemented the changes but it’s not really what I was
expecting/wanting. (It has given me a bit of an insight into the
internal workings of RT, though). The code seems to only give me a
reporting feature.

What I’m actually looking for is a ‘clickable’ button that will
start/stop a timer. The timer will automatically log time against a
ticket I’m working on.

A few years ago, I used a bespoke implementation (java server pages) of
a task oriented project management system that had exactly this feature.
It worked a treat and saved a lot of time manually tracking the time
worked on a task and then filling in the box with the time.

Has anyone tried implementing such a feature and failed? I’d be
interested in making an attempt at this but I have very little
understanding of RT and my perl skills are quite limited.

Best Regards,

TomOn 30/11/10 08:35, Tom Robinson wrote:

Thank you gentlemen!

I’m not sure if this is exactly what I was thinking but it’s worth a
look. I will make an attempt at this code integration to my RT site
after I’ve finished with another website upgrade I’m doing and let you
know how I get on.

Has anyone else tried this or similar code?

Regards,

Tom

On 29/11/10 16:44, john habermann wrote:

Here is the link to the original email that Jesse published about
it. Re: [rt-users] Looking for an extension for keeping track of time on worked tickets

On Thu, Nov 25, 2010 at 6:50 PM, Brumm, Torsten / Kuehne + Nagel / Ham MI-ID <torsten.brumm@kuehne-nagel.com mailto:torsten.brumm@kuehne-nagel.com> wrote:

Hi Tom,
i remember an addon at bps svn called RT-Extension-TimedWork but
i can't find it at BPS Git or Cpan at the moment.

Think this is the addon you are looking for. We check at home
tonight for it.

Torsten

-----Ursprüngliche Nachricht-----
Von: rt-users-bounces@lists.bestpractical.com
<mailto:rt-users-bounces@lists.bestpractical.com>
[mailto:rt-users-bounces@lists.bestpractical.com
<mailto:rt-users-bounces@lists.bestpractical.com>] Im Auftrag von
Tom Robinson
Gesendet: Mittwoch, 24. November 2010 22:57
An: rt-users@lists.bestpractical.com
<mailto:rt-users@lists.bestpractical.com>
Betreff: [rt-users] RT Task Timer

Hi,

Just curious if anyone knows of an extension to RT that allows
automated task timing? Some kind of 'button' that, when clicked,
would start timing a task and then when you click it a second
time it logs the time against a specific task.

Anyone?

Regards,

Tom

--

Tom Robinson
System Administrator

MoTeC

121 Merrindale Drive
Croydon South
3136 Victoria
Australia

T: +61 3 9761 5050
F: +61 3 9761 5051
E: tom.robinson@motec.com.au <mailto:tom.robinson@motec.com.au>

–

Tom Robinson
System Administrator

MoTeC

121 Merrindale Drive
Croydon South
3136 Victoria
Australia

T: +61 3 9761 5050
F: +61 3 9761 5051
E: tom.robinson@motec.com.au

Tom Robinson
System Administrator

MoTeC

121 Merrindale Drive
Croydon South
3136 Victoria
Australia

T: +61 3 9761 5050
F: +61 3 9761 5051
E: tom.robinson@motec.com.au

signature.asc (253 Bytes)

6

It sounds like what you want is to make a variation of the Ticket display page with a clickable image which kicks off an ajax event. The first time the button changes to “Go!” and logs a time event, the second time it changes to “Done!”, logs a second time event, figures out the difference between the times, and uses REST, or some other interface, to update the ticket.

If I didn’t already have a job…

Josh Narins

Director of Application Development
SeniorBridge
845 Third Ave
7th Floor
New York, NY 10022
Tel: (212) 994-6194
Fax: (212) 994-4260
Mobile: (917) 488-6248
jnarins@seniorbridge.com
seniorbridge.comhttp://www.seniorbridge.com/

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SeniorBridge Statement of Confidentiality: The contents of this email message are intended for the exclusive use of the addressee(s) and may contain confidential or privileged information. Any dissemination, distribution or copying of this email by an unintended or mistaken recipient is strictly prohibited. In said event, kindly reply to the sender and destroy all entries of this message and any attachments from your system. Thank you.From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Tom Robinson
Sent: Monday, November 29, 2010 4:52 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RT Task Timer

Actually, looking at the code and the steps involved, it’s a fairly straight forward modification.

I’ve implemented the changes but it’s not really what I was expecting/wanting. (It has given me a bit of an insight into the internal workings of RT, though). The code seems to only give me a reporting feature.

What I’m actually looking for is a ‘clickable’ button that will start/stop a timer. The timer will automatically log time against a ticket I’m working on.

A few years ago, I used a bespoke implementation (java server pages) of a task oriented project management system that had exactly this feature. It worked a treat and saved a lot of time manually tracking the time worked on a task and then filling in the box with the time.

Has anyone tried implementing such a feature and failed? I’d be interested in making an attempt at this but I have very little understanding of RT and my perl skills are quite limited.

Best Regards,

Tom