RT_System - Outgoing email about a comment recorded

RT Users
1

Just upgraded to RT 3.2.1 and now every outgoing email comment gets
recorded. Is there a way to turn that off? I’m just getting a bunch of
duplicate entries now.

Matthew Joseff, Director Technical Operations
§ 703.519.1066 (f) 703.548.9151 (m) 202.415.6261
YellowBrix - Transforming Content Into Action.

2

Perhaps the “Outgoing email” section of the configuration file is worth
a look:

By default, RT records each message it sends out to its own internal

database.

To change this behaviour, set $RecordOutgoingEmail to 0

Set($RecordOutgoingEmail, 1);On Wed, Aug 04, 2004 at 02:57:13PM -0400, Matthew Joseff wrote:

Just upgraded to RT 3.2.1 and now every outgoing email comment gets
recorded. Is there a way to turn that off? I’m just getting a bunch of
duplicate entries now.

–
Matthew Joseff, Director Technical Operations
(p) 703.519.1066 (f) 703.548.9151 (m) 202.415.6261
YellowBrix - Transforming Content Into Action.

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