RT - suggestion for ticket management

Hi,

I am working with my Manager on testing your new 4.0.5 release. I wanted to
ask about the
Tickets Page.
At the bottom there is the history of documentation of notes made on the
ticket. I was
wondering if there is a module available to provide a second tab called
“Actions” this tab
will only house information posted by a user. it will be added with a
submit button and a
link-line will be added to the history showing that someone added to the
notes (actions
taken to try and resolve issue).
If this is not clear enough please contact me back to discuss further.

Hemant “Winter” Shewnarain
Operations Technical Support Specialist
PH: 416-646-7867 ext 99
266 King Street
Westhttp://maps.google.com/maps?q=266+King+St.+W.+Toronto,+ON&spn=0.027016,0.078192&hl=en,
Suite 300
Toronto, ON M5V 1H8
http://www.onestopmedia.com/

Canada’s Largest Digital Out-of-Home Company
Member of CODACAN, OMAC, & COMB

PROUD PARTNER OF OUR OLYMPIC ATHLETES

Hemant,

Not a bad idea, but I believe you might be able get the same thing by
creating a search and using in a Dashboard.

KennOn Wed, May 30, 2012 at 1:35 PM, Hemant “Winter” Shewnarain < hshewnarain@onestopmedia.com> wrote:

Hi,

I am working with my Manager on testing your new 4.0.5 release. I wanted
to ask about the
Tickets Page.
At the bottom there is the history of documentation of notes made on the
ticket. I was
wondering if there is a module available to provide a second tab called
“Actions” this tab
will only house information posted by a user. it will be added with a
submit button and a
link-line will be added to the history showing that someone added to the
notes (actions
taken to try and resolve issue).
If this is not clear enough please contact me back to discuss further.


Hemant “Winter” Shewnarain
Operations Technical Support Specialist
PH: 416-646-7867 ext 99
266 King Street Westhttp://maps.google.com/maps?q=266+King+St.+W.+Toronto,+ON&spn=0.027016,0.078192&hl=en,
Suite 300
Toronto, ON M5V 1H8
http://www.onestopmedia.com/

Canada’s Largest Digital Out-of-Home Company
Member of CODACAN, OMAC, & COMB

PROUD PARTNER OF OUR OLYMPIC ATHLETES

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