Any ideas on how to make Autoreplies from RT to thread properly with the
Someone sends email to our mailing list (RT-mailgate as well as several
techs subscribe directly to this list). We all get a copy of the
orginal message as well as RT’s Autoreply message. However the
autoreply message does not thread with the orginal message (because it
has diff subject line, header info etc…).
It’s a pet peave of mine when someone forwards a copy of the message
rather than replying to the original which screws up threaded views in
our mail clients (mostly Mozilla & Outlook). RT’s autoreply acts like this.
If RT’s autoreply threaded properly on mail clients, it would be easier
for clients and techs to reply to RT’s autoreply (rather than have to
read the original, then track down the autoreply, in order to respond).
One work around would be to make it so that the techs don’t get the
original message, only RT’s autoreply and future correspondence.
However not everyone is ready to put all of their eggs in the RT basket,
If someone knows how to keep RT functional, yet have the autoreply and
future correspondence stay in the same thread (of their local mail
client). I would appreciate it.
BTW: thanks for putting up the schema:
I found it very helpful for understanding the mysql table relationships.