RT Stats, whats your best way to do it?

Hi all,

I’m using the Activity Report function that Best practical was kind enough to update for the 4.4.x release, however it has its short comings when other than me need to create them and understand them + lack automation.
I’m curious on how you guys are extracting stats from your RT systems?

I want a way to create stats on different queues to get automatic daily and weekly reports, but also user stats and then be able to store it to analyze trends over past years etc sent over email. Perhaps there some excellent open source stats tool for creating sql queries and then create reports on a front end, with ability to email out pdfs and spreadsheets for further processing.

Also, want to send out a huge thanks to everyone in the RT Community, you guys are amazing and the collective effort produced here is astonishing! RT is truly a powerful platform thanks to the collective! I wish you all a happy holiday!

Regards, Joel Bergmark Telecom3 Sverige AB

[Beskrivning: T3]http://www.t3.se/

JOEL BERGMARK
Thirdline support
joel.bergmark@t3.semailto:joel.bergmark@t3.se | www.t3.sehttp://www.t3.se/
[Beskrivning: T3]http://www.facebook.com/pages/Telecom3-Sverige-AB/126032287454737

Hi Joel,
depending on your needs, there is a RT Addon for a free external reporting tool, can’t remind the name, but i think, the community can help. If you have Business Objects in Place, i can give to you our Reporting Solution from RT->Business Objects. There you can create all the things you need

Torsten