RT Statistics package still alive?

RT Users
1

Quick question - Is the RT Statistics package
(Request Tracker Wiki) still
being maintained? The last version was released almost a year ago…

  • Julian

– Julian C. Dunn, B.A.Sc, P.Eng. Julian_Dunn@cbc.ca
– Platform Administrator, CBC.ca Production & Operations
– Office: 2C310-Q * Tel.: (416) 205-3311 x5592

2

Well, defined “maintained” ;>

I’m still alive, and I’m still on the list. I haven’t personally done
much with it due to a variety of excuses (oops, I meant reasons!).

I’m hoping to get to try the last set of changes that I received from a
list member soon, that would probably generate a new release.

I’ve asked in the past, but I’ll ask again, is there anyone out there
who wants to help work on this package, and/or take it over?

Kelly F. Hickel
Senior Software Architect
MQSoftware, Inc
952.345.8677
kfh@mqsoftware.com

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-
bounces@lists.bestpractical.com] On Behalf Of Julian C. Dunn
Sent: Tuesday, March 08, 2005 10:44 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] RT Statistics package still alive?

Quick question - Is the RT Statistics package
(Request Tracker Wiki) still
being maintained? The last version was released almost a year ago…

  • Julian

–
– Julian C. Dunn, B.A.Sc, P.Eng. Julian_Dunn@cbc.ca
– Platform Administrator, CBC.ca Production & Operations
– Office: 2C310-Q * Tel.: (416) 205-3311 x5592

The rt-users Archives

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training@bestpractical.com

3

I’ve asked in the past, but I’ll ask again, is there anyone out there
who wants to help work on this package, and/or take it over?

I would be interested, but I can’t get buy-in from my company’s section
to go to RT.
Then, today I caught my boss telling me a very large lie,
so I don’t see myself being too motivated in this job from now on.

Regards, Scott

4

Well, defined “maintained” ;>

I’m still alive, and I’m still on the list. I haven’t personally done
much with it due to a variety of excuses (oops, I meant reasons!).

I’m hoping to get to try the last set of changes that I received from a
list member soon, that would probably generate a new release.

I’ve asked in the past, but I’ll ask again, is there anyone out there
who wants to help work on this package, and/or take it over?

CBC.ca is interested in using it, or at least deriving statistics from
RT in another way (and I’m all about not reinventing the wheel if at all
possible). Give me some time to evaluate the package; if it shows
promise, then I might be able to float the idea of me helping to work on
it.

  • Julian

– Julian C. Dunn, B.A.Sc, P.Eng. Julian_Dunn@cbc.ca
– Platform Administrator, CBC.ca Production & Operations
– Office: 2C310-Q * Tel.: (416) 205-3311 x5592

5

-----Original Message-----
From: Julian C. Dunn [mailto:Julian_Dunn@cbc.ca]
Sent: Wednesday, March 09, 2005 10:40 AM
To: Kelly F. Hickel
Cc: rt-users@lists.bestpractical.com
Subject: RE: [rt-users] RT Statistics package still alive?

Well, defined “maintained” ;>

I’m still alive, and I’m still on the list. I haven’t personally
done
much with it due to a variety of excuses (oops, I meant reasons!).

I’m hoping to get to try the last set of changes that I received
from a
list member soon, that would probably generate a new release.

I’ve asked in the past, but I’ll ask again, is there anyone out
there
who wants to help work on this package, and/or take it over?

CBC.ca is interested in using it, or at least deriving statistics from
RT in another way (and I’m all about not reinventing the wheel if at
all
possible). Give me some time to evaluate the package; if it shows
promise, then I might be able to float the idea of me helping to work
on
it.

  • Julian

–
– Julian C. Dunn, B.A.Sc, P.Eng. Julian_Dunn@cbc.ca
– Platform Administrator, CBC.ca Production & Operations
– Office: 2C310-Q * Tel.: (416) 205-3311 x5592

Great Julian, let me know!

Thanks,

Kelly F. Hickel
Senior Software Architect
MQSoftware, Inc
952.345.8677
kfh@mqsoftware.com

6

Message: 1
Date: Tue, 8 Mar 2005 11:05:35 -0600
From: “Kelly F. Hickel” kfh@mqsoftware.com
Subject: RE: [rt-users] RT Statistics package still alive?
To: “Julian C. Dunn” Julian_Dunn@cbc.ca,
rt-users@lists.bestpractical.com
Message-ID:
3C05BBBA1B54ED43B1A6827E620EF1CDA18D58@mailservermn.mqsoftware.com
Content-Type: text/plain; charset=“us-ascii”

Well, defined “maintained” ;>

I’m still alive, and I’m still on the list. I haven’t personally done
much with it due to a variety of excuses (oops, I meant reasons!).

I’m hoping to get to try the last set of changes that I received from a
list member soon, that would probably generate a new release.

I’ve asked in the past, but I’ll ask again, is there anyone out there
who wants to help work on this package, and/or take it over?

I’m willing to carry on helping out where possible, but I lost my main
developer on the RT Support project last year, shortly after forwarding
all those other updates to Kelly. I am working on a new more general
management overview report in the odd minutes I get between other
projects.

7

-----Original Message-----
From: Julian C. Dunn [mailto:Julian_Dunn@cbc.ca]

possible). Give me some time to evaluate the package; if it shows
promise, then I might be able to float the idea of me helping to work
on it.

  • Julian

Great Julian, let me know!

I’ve installed it. It shows promise but I think it would require some
work before we could use it – many of those items are documented on the
statistics wish list page. Nevertheless I floated the idea of me working
on it to my team lead. I’ll let you know what happens.

  • Julian

– Julian C. Dunn, B.A.Sc, P.Eng. Julian_Dunn@cbc.ca
– Platform Administrator, CBC.ca Production & Operations
– Office: 2C310-Q * Tel.: (416) 205-3311 x5592