RT Statistics Package questions

To Install The Statistics package, simply untar it into your /local/html
directory and it should set itself out properly.

Kelly is working on a new build of the package, which should be released
fairly shortly, family commitments and real life permitting :). This
will include a lot of tweaks/enhancements over the current version.

There isn’t currently a proper formal installer for either *NIX or
Windows but this is being looked at, hopefully in time for the next
release.

It would be difficult to save the graphic without going through the GUI
first, but you could feasibly do it by passing the right data to the
Perl module.

All I can suggest right now is keep your eye out for the next version
which (hopefully) may contain an alternative answer to your problem.

Rik

Rick Ellis Richard.Ellis@Sun.COM

Hello,

I have several different versions (English, Japanese etc) of the "Autoreply"
template. Depending on the language in user’s profile I will be using
different one.

My question is - how do I choose which template to use on the fly.
I tried to play with “on create” scrip’s custom action prep code, but
without any luck.

Thanks,

Dimitry Faynerman

I am also looking for a way to reply manually to a ticket with a
predefined text. So that when I manually review a ticket and have a
standard reply available, I just can select it from a list.

Somebody who has such a functionality working in RT?

Regards,

Marcel Swinkels
chello abuse
UPC Nederland
mswinkels@upc.nl-----Original Message-----
From: Dimitry Faynerman [mailto:dimitry.faynerman@hypermediasystems.com]

Sent: donderdag 6 mei 2004 17:42
To: 'rt list’
Subject: [rt-users] choosing template on the fly

Hello,

I have several different versions (English, Japanese etc) of the
"Autoreply" template. Depending on the language in user’s profile I will
be using different one.

My question is - how do I choose which template to use on the fly. I
tried to play with “on create” scrip’s custom action prep code, but
without any luck.

Thanks,

Dimitry Faynerman

I am also looking for a way to reply manually to a ticket with a
predefined text. So that when I manually review a ticket and have a
standard reply available, I just can select it from a list.

Somebody who has such a functionality working in RT?

Regards,

Marcel Swinkels
chello abuse
UPC Nederland
mswinkels@upc.nl-----Original Message-----
From: Dimitry Faynerman [mailto:dimitry.faynerman@hypermediasystems.com]

Sent: donderdag 6 mei 2004 17:42
To: 'rt list’
Subject: [rt-users] choosing template on the fly

Hello,

I have several different versions (English, Japanese etc) of the
"Autoreply" template. Depending on the language in user’s profile I will
be using different one.

My question is - how do I choose which template to use on the fly. I
tried to play with “on create” scrip’s custom action prep code, but
without any luck.

Thanks,

Dimitry Faynerman

http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

RT Developer and Administrator training is coming to LA, DC and
Frankfurt this spring and summer.
http://bestpractical.com/services/training.html

Sign up early, as class space is limited.

RTFM-----Original Message-----
From: Swinkels, Marcel [mailto:MSWINKELS@UPC.NL]
Sent: Thursday,06 May,2004 18:16
To: Dimitry Faynerman; rt list
Subject: RE: [rt-users] choosing template on the fly

I am also looking for a way to reply manually to a ticket with a predefined text. So that when I manually review a ticket and have a standard reply available, I just can select it from a list.

Somebody who has such a functionality working in RT?

Regards,

Marcel Swinkels
chello abuse
UPC Nederland
mswinkels@upc.nl

Senoner Samuel wrote:

RTFM

Just to clarify: I think Samuel means the RTFM package, not that
the original poster needs to RTFM. (But I could be wrong :slight_smile:

Sorry I mean the RTFM package…
Do somebody know in which version of RT it is integrated and if the updates in RTFM are also in RT?
And is there a possibility to use RTFM as a documentation system? I saw somewhere that there were also pictures inside.
And is it possible to set it that on update of an article (like scrip actions) somebody gets informed that there are news in this doc?
What about public access to articles?
I will also test it by myself when I have time and in case program some thing additional if possible…

Thanks

SamuelFrom: pdh@bestpractical.com [mailto:pdh@bestpractical.com]
Sent: Tuesday,11 May,2004 14:06
To: rt list
Subject: Re: [rt-users] choosing template on the fly

Senoner Samuel wrote:

RTFM

Just to clarify: I think Samuel means the RTFM package, not that the original poster needs to RTFM. (But I could be wrong :slight_smile: _______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

RT Developer and Administrator training is coming to LA, DC and Frankfurt this spring and summer.
http://bestpractical.com/services/training.html

Sign up early, as class space is limited.