RT_SiteConfig.pm error formatting question

I am setting up a server on Debian (Jessie). I am at the point of configuring the RT_SiteConfig.pm file and following examples found online I am getting an error when trying to validate my config

Here is the text

25 # You may also split settings into separate files under the etc/RT_SiteConfig.d/
26 # directory. All files ending in “.pm” will be parsed, in alphabetical order,
27 # after this file is loaded.
28
29 Set($rtname , ‘xxx.ca’);
30 Set($Organization,‘xxxx.xxxxx.ca’);
31
32 Set($Timezone, “US/Eastern”);
33 Set($CorrespondAddress, ‘Service.Test@xxxxx.ca’);

When I try
sudo perl -C /opt/rt4/etc/RT_SiteConfig.pm
Undefined subroutine &main::Set called at /opt/rt4/etc/RT_SiteConfig.pm line 29.

If I # line 29 then the error goes to the next line.
I have searched the formatting and the error.

Any help appreciated.

Hi Brian,

The RT_SiteConfig.pm file is not a script that you run manually. It is read automatically by RT. Please see the documentation https://docs.bestpractical.com/rt/4.4.1/web_deployment.html https://docs.bestpractical.com/rt/4.4.1/web_deployment.html for information about setting up the web server. You can also run a standalone server to test with something like

$ sudo /opt/rt4/sbin/standalone_httpd

This will let you know if your config is valid and you have done everything else leading up to this point. If you are getting some kind of errors, I would recommend you follow the steps in the README https://docs.bestpractical.com/rt/4.4.1/README.html https://docs.bestpractical.com/rt/4.4.1/README.html to ensure that you have all of the dependencies installed and your database is set-up correctly.

Thank you,
Dustin> On Jun 22, 2016, at 11:25 AM, Dunbar, Brian Brian.Dunbar@von.ca wrote:

I am setting up a server on Debian (Jessie). I am at the point of configuring the RT_SiteConfig.pm file and following examples found online I am getting an error when trying to validate my config

Here is the text

25 # You may also split settings into separate files under the etc/RT_SiteConfig.d/
26 # directory. All files ending in “.pm” will be parsed, in alphabetical order,
27 # after this file is loaded.
28
29 Set($rtname , ‘xxx.ca http://xxx.ca/’);
30 Set($Organization,‘xxxx.xxxxx.ca http://xxxx.xxxxx.ca/’);
31
32 Set($Timezone, “US/Eastern”);
33 Set($CorrespondAddress, ‘Service.Test@xxxxx.ca mailto:Service.Test@xxxxx.ca’);

When I try
sudo perl -C /opt/rt4/etc/RT_SiteConfig.pm
Undefined subroutine &main::Set called at /opt/rt4/etc/RT_SiteConfig.pm line 29.

If I # line 29 then the error goes to the next line.
I have searched the formatting and the error.

Any help appreciated.


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  • Los Angeles - September, 2016

Hi Brian,
welcome to the list. I assume, you have not the line number written infront of the Set Paramenters?

TorstenVon: rt-users [mailto:rt-users-bounces@lists.bestpractical.com] Im Auftrag von Dunbar, Brian
Gesendet: Mittwoch, 22. Juni 2016 17:26
An: rt-users@lists.bestpractical.com
Betreff: [rt-users] RT_SiteConfig.pm error formatting question

I am setting up a server on Debian (Jessie). I am at the point of configuring the RT_SiteConfig.pm file and following examples found online I am getting an error when trying to validate my config

Here is the text

25 # You may also split settings into separate files under the etc/RT_SiteConfig.d/
26 # directory. All files ending in “.pm” will be parsed, in alphabetical order,
27 # after this file is loaded.
28
29 Set($rtname , ‘xxx.ca’);
30 Set($Organization,‘xxxx.xxxxx.ca’);
31
32 Set($Timezone, “US/Eastern”);
33 Set($CorrespondAddress, ‘Service.Test@xxxxx.ca’);

When I try
sudo perl -C /opt/rt4/etc/RT_SiteConfig.pm
Undefined subroutine &main::Set called at /opt/rt4/etc/RT_SiteConfig.pm line 29.

If I # line 29 then the error goes to the next line.
I have searched the formatting and the error.

Any help appreciated.

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