I’m pretty new to RT and i had to install it here at work.
We will use it to manage the computer support request sent by our clients.
I finished installing it, following the tutorial below:
I’m using Debian Wheezy and RT 4.0.13, with apache2 and mysql.
By now, I still didn’t set it up, and I’m accessing RT at a Glance by
’localhost:8080’ (I’m using the port 8080 here.)
But, when I get to the RT at a Glance page, after login with root:password,
I just can’t access any of the menus avaiable, when I try to enter them, I’m
taken to a page with this error msg: An internal RT error has occurred. Your
administrator can find more details in RT’s log files.
My RT_SiteConfig has the following configurations:
Set($DatabaseHost , ‘localhost’);
Set($DatabaseRTHost , ‘localhost’);
Set($WebBaseURL , “http://help.rtlti.com”);
I wonder if you guys could give me some tips and good configuration to my RT
files so I can start using it
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