Rt-serializer errors, followed by ft-importer errors

I have an RT 4.2.5 w/Assets 1.01 over mysql Ver 14.14 on Ubuntu 14.04 as my first RT

I have brought up RT 4.2.6 w/Assets 1.01 over mariadb Ver 15.1 on CentOS 6.5

As maria is a drop-in replacement for mysql I didn’t use the --clone option (anyway I don’t want any of the 3K practice tickets)

The serializer gave me these errors – totally impenetrable to me…

root@rt4:/home/ajoslin# /opt/rt4/sbin/rt-serializer --no-tickets --scrip --quiet --force --directory 2014-08-01
Logging warnings and errors to 2014-08-01/serializer.log
[2236] [Fri Aug 1 20:16:21 2014] [critical]: Can’t locate object method “Id” via package “No object mapping for field” (perhaps you forgot to load “No object mapping for field”?) at /opt/rt4/sbin/…/lib/RT/Scrip.pm line 1100. (/opt/rt4/sbin/…/lib/RT.pm:393)
Trace begun at /opt/rt4/sbin/…/lib/RT.pm line 297
Log::Dispatch::ANON(‘Log::Dispatch=HASH(0x454c468)’, ‘Can’t locate object method “Id” via package “No object mapping for field” (perhaps you forgot to load “No object mapping for field”?) at /opt/rt4/sbin/…/lib/RT/Scrip.pm line 1100.^J’) called at /opt/rt4/sbin/…/lib/RT.pm line 393
RT::ANON(‘Can’t locate object method “Id” via package “No object mapping for field” (perhaps you forgot to load “No object mapping for field”?) at /opt/rt4/sbin/…/lib/RT/Scrip.pm line 1100.^J’) called at /opt/rt4/sbin/…/lib/RT/Scrip.pm line 1100
RT::Scrip::FindDependencies(‘RT::Scrip=HASH(0x7cf8ba8)’, ‘RT::Migrate::Serializer::File=HASH(0x7c64160)’, ‘RT::DependencyWalker::FindDependencies=HASH(0x7ceba38)’) called at /opt/rt4/sbin/…/lib/RT/DependencyWalker.pm line 222
RT::DependencyWalker::Process(‘RT::Migrate::Serializer::File=HASH(0x7c64160)’, ‘object’, ‘RT::Scrips=HASH(0x7c6ba70)’, ‘object’, ‘RT::Scrip=HASH(0x7cf8ba8)’) called at /opt/rt4/sbin/…/lib/RT/Migrate/Serializer.pm line 372
RT::Migrate::Serializer::Process(‘RT::Migrate::Serializer::File=HASH(0x7c64160)’, ‘object’, ‘RT::Scrips=HASH(0x7c6ba70)’, ‘object’, ‘RT::Scrip=HASH(0x7cf8ba8)’) called at /opt/rt4/sbin/…/lib/RT/DependencyWalker.pm line 135
RT::DependencyWalker::Walk(‘RT::Migrate::Serializer::File=HASH(0x7c64160)’) called at /opt/rt4/sbin/…/lib/RT/Migrate/Serializer/File.pm line 106
RT::Migrate::Serializer::File::Export(‘RT::Migrate::Serializer::File=HASH(0x7c64160)’) called at /opt/rt4/sbin/rt-serializer line 165
Can’t locate object method “Id” via package “No object mapping for field” (perhaps you forgot to load “No object mapping for field”?) at /opt/rt4/sbin/…/lib/RT/Scrip.pm line 1100.

when I run it without --scrip there are no errors, but it’s odd that the scrip (appended to this message) runs just fine…

There are no assets, and there seems to be no serializer/importer for Assets – is one in the works?

So then I run the importer and it craps out

sudo /opt/rt4/sbin/rt-importer 2014-08-01
[1266] [Fri Aug 1 21:05:22 2014] [warning]:
Can’t call method “URI” on an undefined value at /opt/rt4/sbin/…/lib/RT/Transaction.pm line 1969. (/opt/rt4/sbin/…/lib/RT/Migrate/Importer/File.pm:97)

Importer state has been written to the file:
2014-08-01/partial-import

It may be possible to resume the import by re-running rt-importer.

The importer state is not human readable [to me]

What should I be trying to do next ?
thanks
al;

my one and only scrip (so far :slight_smile:

custom condition:

only attempt this Scrip if it’s a comment or correspond

if ( ($self->TransactionObj()->Type() == “Comment”)
or ($self->TransactionObj()->Type() == “Correspond”) ) {

only execute this action on Help Desk queues

return 1 if ($self->TicketObj->QueueObj->Name() =~ /Help Desk/);

}

return 0;

custom action prep:
return 1;

custom action commit:

calculation result

my $job_cost = 0.00;

loop the recorded transactions

my $allTrans = $self->TicketObj()->Transactions();
while( my $eachTrans = $allTrans->Next() ) {

get the entered cost for this transaction & reduce it to the 1st floating point value in the field

my $eachCost = $eachTrans-> CustomFieldValuesAsString(‘Billing’);
if (-1 != index($eachCost,",")) { $eachCost = substr($eachCost,0,index($eachCost,",")); }
if (-1 != index($eachCost,"$")) { $eachCost =~ tr/$//d; }

if there was any time taken then $eachCost is a per-hour value

my $timeTaken = $eachTrans->TimeTaken();
if ($timeTaken and $eachCost) { $eachCost = $timeTaken * ($eachCost /60); }

if we found anything then add it

if ($eachCost) { $job_cost += $eachCost; }
}

make a nice display string

$job_cost = sprintf( “$%.2f”, $job_cost );

write out the tally

my $jobCostCF = new RT::CustomField($self->CurrentUser());
$jobCostCF->LoadByName( Name => ‘JobCost’, LookupType => RT::Ticket->CustomFieldLookupType);
$self->TicketObj()->AddCustomFieldValue( Field => $jobCostCF, Value => $job_cost );

return 1;

Damn – it’s the Assets !!

You seem to get a bad export if you’ve Assets enabled in your RT_SiteConfig.pm

I commented out the Assets extension in the Site config and ran the serialize

Then I was able to run the import (even with Assets enabled)

So I only have to copy my Asset structures manually

a PITA but do-able

al;On Aug 1, 2014, at 5:16 PM, Al Joslin allen.joslin@gmail.com wrote:

I have an RT 4.2.5 w/Assets 1.01 over mysql Ver 14.14 on Ubuntu 14.04 as my first RT

I have brought up RT 4.2.6 w/Assets 1.01 over mariadb Ver 15.1 on CentOS 6.5

As maria is a drop-in replacement for mysql I didn’t use the --clone option (anyway I don’t want any of the 3K practice tickets)

The serializer gave me these errors – totally impenetrable to me…


root@rt4:/home/ajoslin# /opt/rt4/sbin/rt-serializer --no-tickets --scrip --quiet --force --directory 2014-08-01
Logging warnings and errors to 2014-08-01/serializer.log
[2236] [Fri Aug 1 20:16:21 2014] [critical]: Can’t locate object method “Id” via package “No object mapping for field” (perhaps you forgot to load “No object mapping for field”?) at /opt/rt4/sbin/…/lib/RT/Scrip.pm line 1100. (/opt/rt4/sbin/…/lib/RT.pm:393)
Trace begun at /opt/rt4/sbin/…/lib/RT.pm line 297
Log::Dispatch::ANON(‘Log::Dispatch=HASH(0x454c468)’, ‘Can't locate object method “Id” via package “No object mapping for field” (perhaps you forgot to load “No object mapping for field”?) at /opt/rt4/sbin/…/lib/RT/Scrip.pm line 1100.^J’) called at /opt/rt4/sbin/…/lib/RT.pm line 393
RT::ANON(‘Can't locate object method “Id” via package “No object mapping for field” (perhaps you forgot to load “No object mapping for field”?) at /opt/rt4/sbin/…/lib/RT/Scrip.pm line 1100.^J’) called at /opt/rt4/sbin/…/lib/RT/Scrip.pm line 1100
RT::Scrip::FindDependencies(‘RT::Scrip=HASH(0x7cf8ba8)’, ‘RT::Migrate::Serializer::File=HASH(0x7c64160)’, ‘RT::DependencyWalker::FindDependencies=HASH(0x7ceba38)’) called at /opt/rt4/sbin/…/lib/RT/DependencyWalker.pm line 222
RT::DependencyWalker::Process(‘RT::Migrate::Serializer::File=HASH(0x7c64160)’, ‘object’, ‘RT::Scrips=HASH(0x7c6ba70)’, ‘object’, ‘RT::Scrip=HASH(0x7cf8ba8)’) called at /opt/rt4/sbin/…/lib/RT/Migrate/Serializer.pm line 372
RT::Migrate::Serializer::Process(‘RT::Migrate::Serializer::File=HASH(0x7c64160)’, ‘object’, ‘RT::Scrips=HASH(0x7c6ba70)’, ‘object’, ‘RT::Scrip=HASH(0x7cf8ba8)’) called at /opt/rt4/sbin/…/lib/RT/DependencyWalker.pm line 135
RT::DependencyWalker::Walk(‘RT::Migrate::Serializer::File=HASH(0x7c64160)’) called at /opt/rt4/sbin/…/lib/RT/Migrate/Serializer/File.pm line 106
RT::Migrate::Serializer::File::Export(‘RT::Migrate::Serializer::File=HASH(0x7c64160)’) called at /opt/rt4/sbin/rt-serializer line 165
Can’t locate object method “Id” via package “No object mapping for field” (perhaps you forgot to load “No object mapping for field”?) at /opt/rt4/sbin/…/lib/RT/Scrip.pm line 1100.

when I run it without --scrip there are no errors, but it’s odd that the scrip (appended to this message) runs just fine…

There are no assets, and there seems to be no serializer/importer for Assets – is one in the works?

So then I run the importer and it craps out


sudo /opt/rt4/sbin/rt-importer 2014-08-01
[1266] [Fri Aug 1 21:05:22 2014] [warning]:
Can’t call method “URI” on an undefined value at /opt/rt4/sbin/…/lib/RT/Transaction.pm line 1969. (/opt/rt4/sbin/…/lib/RT/Migrate/Importer/File.pm:97)

Importer state has been written to the file:
2014-08-01/partial-import

It may be possible to resume the import by re-running rt-importer.

The importer state is not human readable [to me]

What should I be trying to do next ?
thanks
al;

my one and only scrip (so far :slight_smile:

custom condition:

only attempt this Scrip if it’s a comment or correspond

if ( ($self->TransactionObj()->Type() == “Comment”)
or ($self->TransactionObj()->Type() == “Correspond”) ) {

only execute this action on Help Desk queues

return 1 if ($self->TicketObj->QueueObj->Name() =~ /Help Desk/);

}

return 0;

custom action prep:

return 1;

custom action commit:

calculation result

my $job_cost = 0.00;

loop the recorded transactions

my $allTrans = $self->TicketObj()->Transactions();
while( my $eachTrans = $allTrans->Next() ) {

get the entered cost for this transaction & reduce it to the 1st floating point value in the field

my $eachCost = $eachTrans-> CustomFieldValuesAsString(‘Billing’);
if (-1 != index($eachCost,“,”)) { $eachCost = substr($eachCost,0,index($eachCost,“,”)); }
if (-1 != index($eachCost,“$”)) { $eachCost =~ tr/$//d; }

if there was any time taken then $eachCost is a per-hour value

my $timeTaken = $eachTrans->TimeTaken();
if ($timeTaken and $eachCost) { $eachCost = $timeTaken * ($eachCost /60); }

if we found anything then add it

if ($eachCost) { $job_cost += $eachCost; }
}

make a nice display string

$job_cost = sprintf( “$%.2f”, $job_cost );

write out the tally

my $jobCostCF = new RT::CustomField($self->CurrentUser());
$jobCostCF->LoadByName( Name => ‘JobCost’, LookupType => RT::Ticket->CustomFieldLookupType);
$self->TicketObj()->AddCustomFieldValue( Field => $jobCostCF, Value => $job_cost );

return 1;

Eh, it’s something else also…

I had reverted to earlier images of the source & destination

That had shown the error when Assets were enabled and then no error when Assets were disabled

But now back on the current images - I still get an error on import

[1249] [Fri Aug 1 22:49:40 2014] [warning]:
Can’t call method “URI” on an undefined value at /opt/rt4/sbin/…/lib/RT/Transaction.pm line 1969. (/opt/rt4/sbin/…/lib/RT/Migrate/Importer/File.pm:97)

Crap !On Aug 1, 2014, at 6:15 PM, Al Joslin allen.joslin@gmail.com wrote:

Damn – it’s the Assets !!

You seem to get a bad export if you’ve Assets enabled in your RT_SiteConfig.pm

I commented out the Assets extension in the Site config and ran the serialize

Then I was able to run the import (even with Assets enabled)

So I only have to copy my Asset structures manually

a PITA but do-able

al;

On Aug 1, 2014, at 5:16 PM, Al Joslin allen.joslin@gmail.com wrote:

I have an RT 4.2.5 w/Assets 1.01 over mysql Ver 14.14 on Ubuntu 14.04 as my first RT

I have brought up RT 4.2.6 w/Assets 1.01 over mariadb Ver 15.1 on CentOS 6.5

As maria is a drop-in replacement for mysql I didn’t use the --clone option (anyway I don’t want any of the 3K practice tickets)

The serializer gave me these errors – totally impenetrable to me…


root@rt4:/home/ajoslin# /opt/rt4/sbin/rt-serializer --no-tickets --scrip --quiet --force --directory 2014-08-01
Logging warnings and errors to 2014-08-01/serializer.log
[2236] [Fri Aug 1 20:16:21 2014] [critical]: Can’t locate object method “Id” via package “No object mapping for field” (perhaps you forgot to load “No object mapping for field”?) at /opt/rt4/sbin/…/lib/RT/Scrip.pm line 1100. (/opt/rt4/sbin/…/lib/RT.pm:393)
Trace begun at /opt/rt4/sbin/…/lib/RT.pm line 297
Log::Dispatch::ANON(‘Log::Dispatch=HASH(0x454c468)’, ‘Can't locate object method “Id” via package “No object mapping for field” (perhaps you forgot to load “No object mapping for field”?) at /opt/rt4/sbin/…/lib/RT/Scrip.pm line 1100.^J’) called at /opt/rt4/sbin/…/lib/RT.pm line 393
RT::ANON(‘Can't locate object method “Id” via package “No object mapping for field” (perhaps you forgot to load “No object mapping for field”?) at /opt/rt4/sbin/…/lib/RT/Scrip.pm line 1100.^J’) called at /opt/rt4/sbin/…/lib/RT/Scrip.pm line 1100
RT::Scrip::FindDependencies(‘RT::Scrip=HASH(0x7cf8ba8)’, ‘RT::Migrate::Serializer::File=HASH(0x7c64160)’, ‘RT::DependencyWalker::FindDependencies=HASH(0x7ceba38)’) called at /opt/rt4/sbin/…/lib/RT/DependencyWalker.pm line 222
RT::DependencyWalker::Process(‘RT::Migrate::Serializer::File=HASH(0x7c64160)’, ‘object’, ‘RT::Scrips=HASH(0x7c6ba70)’, ‘object’, ‘RT::Scrip=HASH(0x7cf8ba8)’) called at /opt/rt4/sbin/…/lib/RT/Migrate/Serializer.pm line 372
RT::Migrate::Serializer::Process(‘RT::Migrate::Serializer::File=HASH(0x7c64160)’, ‘object’, ‘RT::Scrips=HASH(0x7c6ba70)’, ‘object’, ‘RT::Scrip=HASH(0x7cf8ba8)’) called at /opt/rt4/sbin/…/lib/RT/DependencyWalker.pm line 135
RT::DependencyWalker::Walk(‘RT::Migrate::Serializer::File=HASH(0x7c64160)’) called at /opt/rt4/sbin/…/lib/RT/Migrate/Serializer/File.pm line 106
RT::Migrate::Serializer::File::Export(‘RT::Migrate::Serializer::File=HASH(0x7c64160)’) called at /opt/rt4/sbin/rt-serializer line 165
Can’t locate object method “Id” via package “No object mapping for field” (perhaps you forgot to load “No object mapping for field”?) at /opt/rt4/sbin/…/lib/RT/Scrip.pm line 1100.

when I run it without --scrip there are no errors, but it’s odd that the scrip (appended to this message) runs just fine…

There are no assets, and there seems to be no serializer/importer for Assets – is one in the works?

So then I run the importer and it craps out


sudo /opt/rt4/sbin/rt-importer 2014-08-01
[1266] [Fri Aug 1 21:05:22 2014] [warning]:
Can’t call method “URI” on an undefined value at /opt/rt4/sbin/…/lib/RT/Transaction.pm line 1969. (/opt/rt4/sbin/…/lib/RT/Migrate/Importer/File.pm:97)

Importer state has been written to the file:
2014-08-01/partial-import

It may be possible to resume the import by re-running rt-importer.

The importer state is not human readable [to me]

What should I be trying to do next ?
thanks
al;

my one and only scrip (so far :slight_smile:

custom condition:

only attempt this Scrip if it’s a comment or correspond

if ( ($self->TransactionObj()->Type() == “Comment”)
or ($self->TransactionObj()->Type() == “Correspond”) ) {

only execute this action on Help Desk queues

return 1 if ($self->TicketObj->QueueObj->Name() =~ /Help Desk/);

}

return 0;

custom action prep:

return 1;

custom action commit:

calculation result

my $job_cost = 0.00;

loop the recorded transactions

my $allTrans = $self->TicketObj()->Transactions();
while( my $eachTrans = $allTrans->Next() ) {

get the entered cost for this transaction & reduce it to the 1st floating point value in the field

my $eachCost = $eachTrans-> CustomFieldValuesAsString(‘Billing’);
if (-1 != index($eachCost,“,”)) { $eachCost = substr($eachCost,0,index($eachCost,“,”)); }
if (-1 != index($eachCost,“$”)) { $eachCost =~ tr/$//d; }

if there was any time taken then $eachCost is a per-hour value

my $timeTaken = $eachTrans->TimeTaken();
if ($timeTaken and $eachCost) { $eachCost = $timeTaken * ($eachCost /60); }

if we found anything then add it

if ($eachCost) { $job_cost += $eachCost; }
}

make a nice display string

$job_cost = sprintf( “$%.2f”, $job_cost );

write out the tally

my $jobCostCF = new RT::CustomField($self->CurrentUser());
$jobCostCF->LoadByName( Name => ‘JobCost’, LookupType => RT::Ticket->CustomFieldLookupType);
$self->TicketObj()->AddCustomFieldValue( Field => $jobCostCF, Value => $job_cost );

return 1;

Permissions are not migrated either…On Aug 1, 2014, at 6:15 PM, Al Joslin allen.joslin@gmail.com wrote:

Damn – it’s the Assets !!

You seem to get a bad export if you’ve Assets enabled in your RT_SiteConfig.pm

I commented out the Assets extension in the Site config and ran the serialize

Then I was able to run the import (even with Assets enabled)

So I only have to copy my Asset structures manually

a PITA but do-able

al;

On Aug 1, 2014, at 5:16 PM, Al Joslin allen.joslin@gmail.com wrote:

I have an RT 4.2.5 w/Assets 1.01 over mysql Ver 14.14 on Ubuntu 14.04 as my first RT

I have brought up RT 4.2.6 w/Assets 1.01 over mariadb Ver 15.1 on CentOS 6.5

As maria is a drop-in replacement for mysql I didn’t use the --clone option (anyway I don’t want any of the 3K practice tickets)

The serializer gave me these errors – totally impenetrable to me…


root@rt4:/home/ajoslin# /opt/rt4/sbin/rt-serializer --no-tickets --scrip --quiet --force --directory 2014-08-01
Logging warnings and errors to 2014-08-01/serializer.log
[2236] [Fri Aug 1 20:16:21 2014] [critical]: Can’t locate object method “Id” via package “No object mapping for field” (perhaps you forgot to load “No object mapping for field”?) at /opt/rt4/sbin/…/lib/RT/Scrip.pm line 1100. (/opt/rt4/sbin/…/lib/RT.pm:393)
Trace begun at /opt/rt4/sbin/…/lib/RT.pm line 297
Log::Dispatch::ANON(‘Log::Dispatch=HASH(0x454c468)’, ‘Can't locate object method “Id” via package “No object mapping for field” (perhaps you forgot to load “No object mapping for field”?) at /opt/rt4/sbin/…/lib/RT/Scrip.pm line 1100.^J’) called at /opt/rt4/sbin/…/lib/RT.pm line 393
RT::ANON(‘Can't locate object method “Id” via package “No object mapping for field” (perhaps you forgot to load “No object mapping for field”?) at /opt/rt4/sbin/…/lib/RT/Scrip.pm line 1100.^J’) called at /opt/rt4/sbin/…/lib/RT/Scrip.pm line 1100
RT::Scrip::FindDependencies(‘RT::Scrip=HASH(0x7cf8ba8)’, ‘RT::Migrate::Serializer::File=HASH(0x7c64160)’, ‘RT::DependencyWalker::FindDependencies=HASH(0x7ceba38)’) called at /opt/rt4/sbin/…/lib/RT/DependencyWalker.pm line 222
RT::DependencyWalker::Process(‘RT::Migrate::Serializer::File=HASH(0x7c64160)’, ‘object’, ‘RT::Scrips=HASH(0x7c6ba70)’, ‘object’, ‘RT::Scrip=HASH(0x7cf8ba8)’) called at /opt/rt4/sbin/…/lib/RT/Migrate/Serializer.pm line 372
RT::Migrate::Serializer::Process(‘RT::Migrate::Serializer::File=HASH(0x7c64160)’, ‘object’, ‘RT::Scrips=HASH(0x7c6ba70)’, ‘object’, ‘RT::Scrip=HASH(0x7cf8ba8)’) called at /opt/rt4/sbin/…/lib/RT/DependencyWalker.pm line 135
RT::DependencyWalker::Walk(‘RT::Migrate::Serializer::File=HASH(0x7c64160)’) called at /opt/rt4/sbin/…/lib/RT/Migrate/Serializer/File.pm line 106
RT::Migrate::Serializer::File::Export(‘RT::Migrate::Serializer::File=HASH(0x7c64160)’) called at /opt/rt4/sbin/rt-serializer line 165
Can’t locate object method “Id” via package “No object mapping for field” (perhaps you forgot to load “No object mapping for field”?) at /opt/rt4/sbin/…/lib/RT/Scrip.pm line 1100.

when I run it without --scrip there are no errors, but it’s odd that the scrip (appended to this message) runs just fine…

There are no assets, and there seems to be no serializer/importer for Assets – is one in the works?

So then I run the importer and it craps out


sudo /opt/rt4/sbin/rt-importer 2014-08-01
[1266] [Fri Aug 1 21:05:22 2014] [warning]:
Can’t call method “URI” on an undefined value at /opt/rt4/sbin/…/lib/RT/Transaction.pm line 1969. (/opt/rt4/sbin/…/lib/RT/Migrate/Importer/File.pm:97)

Importer state has been written to the file:
2014-08-01/partial-import

It may be possible to resume the import by re-running rt-importer.

The importer state is not human readable [to me]

What should I be trying to do next ?
thanks
al;

my one and only scrip (so far :slight_smile:

custom condition:

only attempt this Scrip if it’s a comment or correspond

if ( ($self->TransactionObj()->Type() == “Comment”)
or ($self->TransactionObj()->Type() == “Correspond”) ) {

only execute this action on Help Desk queues

return 1 if ($self->TicketObj->QueueObj->Name() =~ /Help Desk/);

}

return 0;

custom action prep:

return 1;

custom action commit:

calculation result

my $job_cost = 0.00;

loop the recorded transactions

my $allTrans = $self->TicketObj()->Transactions();
while( my $eachTrans = $allTrans->Next() ) {

get the entered cost for this transaction & reduce it to the 1st floating point value in the field

my $eachCost = $eachTrans-> CustomFieldValuesAsString(‘Billing’);
if (-1 != index($eachCost,“,”)) { $eachCost = substr($eachCost,0,index($eachCost,“,”)); }
if (-1 != index($eachCost,“$”)) { $eachCost =~ tr/$//d; }

if there was any time taken then $eachCost is a per-hour value

my $timeTaken = $eachTrans->TimeTaken();
if ($timeTaken and $eachCost) { $eachCost = $timeTaken * ($eachCost /60); }

if we found anything then add it

if ($eachCost) { $job_cost += $eachCost; }
}

make a nice display string

$job_cost = sprintf( “$%.2f”, $job_cost );

write out the tally

my $jobCostCF = new RT::CustomField($self->CurrentUser());
$jobCostCF->LoadByName( Name => ‘JobCost’, LookupType => RT::Ticket->CustomFieldLookupType);
$self->TicketObj()->AddCustomFieldValue( Field => $jobCostCF, Value => $job_cost );

return 1;

I have an RT 4.2.5 w/Assets 1.01 over mysql Ver 14.14 on Ubuntu 14.04 as my
first RT

I have brought up RT 4.2.6 w/Assets 1.01 over mariadb Ver 15.1 on CentOS 6.5

As maria is a drop-in replacement for mysql I didn’t use the --clone option
(anyway I don’t want any of the 3K practice tickets)

The serializer gave me these errors – totally impenetrable to me…


root@rt4:/home/ajoslin# /opt/rt4/sbin/rt-serializer --no-tickets --scrip
–quiet --force --directory 2014-08-01

As seen by this and your other errors, I’m not convinced the
serializer is what you want. In particular, you didn’t tell RT to
bring over ACLs, and then in your last email in this thread you
complain that permissions weren’t migrated.

Why not just shred your tickets and then clone?

The non-clone is really meant for when you have to smush together
multiple RTs.

-kevin