RT sends Reply back to itself, not to requestor

Could you help me to deside this problem?

I’ve sent request to my RT queue rt-test-1@xxx from external
address kkaty@mail.ru
and RT received it correctly.
I can see this letter on my web-interface and "From: kkaty@mail.ru " header is
correctly.
When I made “Reply” via web-interface RT I didn’t receive this reply on
kkaty@mail.ru . And I can see that RT tries to send Reply back to itself instead
of kkaty@mail.ru .

Feb 3 13:02:21 pt-5 postfix/pickup[9329]: 5FF5FA00B: uid=12346 from=<rt-test-1@
xxx>
Feb 3 13:02:21 pt-5 postfix/cleanup[10464]: 5FF5FA00B: message-id=<rt-42-108.0.
508339717376529@demos.su>
Feb 3 13:02:21 pt-5 postfix/qmgr[8871]: 5FF5FA00B: from=rt-test-1@xxx, s
ize=1270, nrcpt=1 (queue active)
Feb 3 13:02:21 pt-5 postfix/smtp[10346]: 5FF5FA00B: to=rt-test-1@xxx, re
^^^^^^^^^^^^^^^^^^^^^^
lay=mx.demos.su[194.87.0.32], delay=0, status=sent (250 60498691 message accepte
d for delivery)
Feb 3 13:02:21 pt-5 postfix/pickup[9329]: C7675A00B: uid=12346 from=<rt-test-1@
xxx>
Feb 3 13:02:21 pt-5 postfix/cleanup[9937]: C7675A00B: message-id=<rt-42-108.5.0
6042541064723@xxx>
Feb 3 13:02:21 pt-5 postfix/qmgr[8871]: C7675A00B: from=rt-test-1@xxx, s
ize=694, nrcpt=4 (queue active)
Feb 3 13:02:22 pt-5 postfix/local[10518]: 8D2F1A00A: to=rt-test-1@xxx
, relay=local, delay=5, status=sent ("|/opt/rt/bin/rt-mailgate-wrap --queue rt
-test-1 --action correspond")
Feb 3 13:02:22 pt-5 postfix/smtp[10346]: C7675A00B: to=< …all watchers,
they received this letter>…

So, how can I setup RT not to change mail headers?
(Mailer postfix works correctly).

katty

Ekaterina Kochetkova wrote:

When I made “Reply” via web-interface RT I didn’t receive this reply on
kkaty@mail.ru .

http://fsck.com/rtfm/article.html?id=5#73

And I can see that RT tries to send Reply back to itself instead
of kkaty@mail.ru .

Feb 3 13:02:21 pt-5 postfix/qmgr[8871]: 5FF5FA00B: from=rt-test-1@xxx, s
ize=1270, nrcpt=1 (queue active)
Feb 3 13:02:21 pt-5 postfix/smtp[10346]: 5FF5FA00B: to=rt-test-1@xxx, re
^^^^^^^^^^^^^^^^^^^^^^

Does this address appear as one of the People on the web interface?
Phil Homewood, Systems Janitor, www.SnapGear.com
pdh@snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
SnapGear - Custom Embedded Solutions and Security Appliances