RT & Sendmail question


#1

I’m installing RT at a new location (again… :), and I am using Sendmail
8.11.0 + RT1.0.4 under Solaris 2.7

Everything appears to work properly… sort of.

If I send mail to the rt alias, it gets dropped into root’s dead.letter
file and never gets to the rt program. What is logged is: NOTICE:
suid_wrapper, uid 8: setuid execution not allowed, dev=bf0000077c

If I pipe a mail message directly to rt-mailgate (as root), it gets
inserted into the queue without any problems.

The problem, at that point, appears to be sendmail, but, to be honest, I
am not sure why it is being stopped… Also, I have no idea why it is
attempting to use UID 8… I’ve done something like 5 RT installations
(2 in one company for two departments) over the past 4 1/2yrs, and I
haven’t hit this particular problem before…

As an interesting side-note, the CLI doesn’t give any output (rtq) other
than the column header info, but the web interface seems to work fine.
For me, this is a non-issue as we will not be using the CLI…

Any help would be much appreciated…

-RIch

Richard West mailto:richard.west@divatv.com
Sr. Systems Administrator
DivaTV Systems - Princeton, NJ http://www.divatv.com


#2

Hi Richard,

just a wild guess: is the partition where you have things installed
mounted nosuid?On Wed, 23 Aug 2000, Richard West wrote:

Date: Wed, 23 Aug 2000 09:39:04 -0400
From: Richard West Richard.West@divatv.com
To: rt-users@lists.fsck.com
Subject: [rt-users] RT & Sendmail question

I’m installing RT at a new location (again… :), and I am using Sendmail
8.11.0 + RT1.0.4 under Solaris 2.7

Everything appears to work properly… sort of.

If I send mail to the rt alias, it gets dropped into root’s dead.letter
file and never gets to the rt program. What is logged is: NOTICE:
suid_wrapper, uid 8: setuid execution not allowed, dev=bf0000077c

If I pipe a mail message directly to rt-mailgate (as root), it gets
inserted into the queue without any problems.

The problem, at that point, appears to be sendmail, but, to be honest, I
am not sure why it is being stopped… Also, I have no idea why it is
attempting to use UID 8… I’ve done something like 5 RT installations
(2 in one company for two departments) over the past 4 1/2yrs, and I
haven’t hit this particular problem before…

As an interesting side-note, the CLI doesn’t give any output (rtq) other
than the column header info, but the web interface seems to work fine.
For me, this is a non-issue as we will not be using the CLI…

Any help would be much appreciated…

-RIch


Richard West mailto:richard.west@divatv.com
Sr. Systems Administrator
DivaTV Systems - Princeton, NJ http://www.divatv.com


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users


#3

Hrmm… Good question, and a great point! Score one for you!

I’m mounting all of this off of our netapp (I’ve never had a netapp in the
loop before), and I poked around to see how the files are being exported. I
couldn’t find anything to reference exactly how they are being exported. So,
as a test, I copied the whole tree to /var/tmp, updated the link for
rt-mailgate, updated the alias, and viola! It worked…

Now to figure out what to set on the netapp to makeit behave… :slight_smile:

Thanks!
-Rich

Kevin Conover wrote:

Hi Richard,

just a wild guess: is the partition where you have things installed
mounted nosuid?

Date: Wed, 23 Aug 2000 09:39:04 -0400
From: Richard West Richard.West@divatv.com
To: rt-users@lists.fsck.com
Subject: [rt-users] RT & Sendmail question

I’m installing RT at a new location (again… :), and I am using Sendmail
8.11.0 + RT1.0.4 under Solaris 2.7

Everything appears to work properly… sort of.

If I send mail to the rt alias, it gets dropped into root’s dead.letter
file and never gets to the rt program. What is logged is: NOTICE:
suid_wrapper, uid 8: setuid execution not allowed, dev=bf0000077c

If I pipe a mail message directly to rt-mailgate (as root), it gets
inserted into the queue without any problems.

The problem, at that point, appears to be sendmail, but, to be honest, I
am not sure why it is being stopped… Also, I have no idea why it is
attempting to use UID 8… I’ve done something like 5 RT installations
(2 in one company for two departments) over the past 4 1/2yrs, and I
haven’t hit this particular problem before…

As an interesting side-note, the CLI doesn’t give any output (rtq) other
than the column header info, but the web interface seems to work fine.
For me, this is a non-issue as we will not be using the CLI…

Any help would be much appreciated…

-RIch


Richard West mailto:richard.west@divatv.com
Sr. Systems Administrator
DivaTV Systems - Princeton, NJ http://www.divatv.com


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Richard West mailto:richard.west@divatv.com
Sr. Systems Administrator
DivaTV Systems - Princeton, NJ http://www.divatv.com